Kris Patterson
Salt Lake City
Summary
Dedicated bartender and supervisor with expertise in customer service, team leadership, and inventory management. Skilled in effective communication and problem-solving, ensuring operational efficiency and exceptional customer experiences.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work History
Bartender
Manny's Neighborhood Bar
Salt Lake City
11.2021 - Current
- Prepared and served a variety of beverages to patrons.
- Maintained cleanliness and organization of the bar area.
- Engaged with customers to provide excellent service and build rapport.
- Managed inventory by restocking supplies and tracking usage.
- Handled cash transactions accurately and processed payments efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
Department Supervisor
Lowes Home Improvment
Salt Lake City
07.2008 - 07.2024
- Trained staff on product knowledge and customer service techniques.
- Managed inventory levels and coordinated restocking efforts.
- Supervised daily operations of the department to ensure efficiency and productivity.
- Managed inventory levels to maintain stock availability for customers.
- Ensured compliance with safety regulations and maintained a safe work environment.
- Resolved customer complaints by providing effective solutions and support.
- Conducted regular performance evaluations to promote team development and improvement.
- Implemented best practices for product displays to enhance customer experiences.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Facilitated communication between management, staff, and customers.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Worked in all departments in the store and supervised eight different departments as well as often being the main Manager On Duty.
- Supervised receiving department including all inventory paperwork, filing and record retention. Consistently keeping the department clean, functional and safe.
- Supervised the administration/customer service department including all store accounting paperwork and filing as well as reconciling all daily sales and cash office balancing.
- Worked closely with cashier's and head cashiers to increase sales stats on add on items and increase customer service scores.
- Ordered all store supplies for the day to day functioning of the entire store, maintaining a consistent supply while working within the corporate budget.
Warehouse Manager
Ostler International
Salt Lake City
03.2003 - 08.2005
- Managed daily warehouse operations and ensured efficient workflow.
- Supervised inventory control and maintained accurate stock levels.
- Trained staff on safety protocols and proper equipment usage.
- Coordinated shipping and receiving processes to optimize logistics.
- Implemented procedures for order fulfillment and product distribution.
- Enforced compliance with health and safety regulations in the workplace.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
Shipping Clerk
Interstate Auto Body Parts/Ostler International
Salt Lake City
09.1996 - 08.2003
- Organized inventory in designated warehouse areas for easy access and tracking.
- Prepared shipping documents, including labels and packing slips for distribution.
- Coordinated with carriers to schedule timely pickups and deliveries of parts.
- Maintained accurate records of shipments and inventory levels in systems.
- Assisted in training new staff on shipping procedures and safety protocols.
- Monitored supply levels and communicated restock needs to management team.
- Collaborated with team members to streamline shipping operations and workflows.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
- Obtained required documentation to process shipments and support movement.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Organized storage areas to maximize movement and minimize labor.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Utilized various computer systems to track shipments throughout their journey from origin to final destination.
Education
Associate of Science - General Studies With Honors
Salt Lake Community College
Salt Lake City, UT 01.2003 - 12.2005
Some College (No Degree) - Mathematics/Education
University of Utah
Salt Lake City, UTSkills
- Inventory management
- Cash handling
- POS system operation
- Staff training
- Customer service
- Safety compliance
- Team leadership
- Problem solving
- Performance evaluation
- Effective communication
- Operational efficiency
- Conflict resolution
- Workflow optimization
- Time management
- Staff management
- Department organization
- Coaching and mentoring
- Safety protocols
- Processes and procedures
- [Software] experience
- Workflow management
- Strategic planning
- Employee motivation
- Payroll processing
References
References available upon request.
Timeline
Bartender
Manny's Neighborhood Bar
11.2021 - Current
Department Supervisor
Lowes Home Improvment
07.2008 - 07.2024
Warehouse Manager
Ostler International
03.2003 - 08.2005
Associate of Science - General Studies With Honors
Salt Lake Community College
01.2003 - 12.2005
Shipping Clerk
Interstate Auto Body Parts/Ostler International
09.1996 - 08.2003
Some College (No Degree) - Mathematics/Education
University of Utah