Kris Rafdahl
Pensacola
Summary
Dynamic delivery contractor with a proven track record at Instacart, excelling in route optimization and customer satisfaction. Recognized for reliability and professionalism, I effectively managed logistics and enhanced operational efficiency. My strong navigation skills and positive attitude contributed to timely deliveries and exceptional service, fostering lasting client relationships.
Overview
34
34
years of professional experience
Work History
Delivery Contractor
Instacart, Spark, Curri, Amazon Flex, and DoorDash
08.2020 - Current
- Navigated multiple delivery platforms to optimize route efficiency and timely deliveries.
- Communicated effectively with customers to resolve issues and ensure satisfaction.
- Communicated with contracted corporations to resolve problems
- Loaded and unloaded cargo efficiently, minimizing potential damages during transportation and delivery processes.
Market Research Contractor for Rafdahl Enterprises
Over 100 Major Corporations
06.2005 - Current
- Managed diverse contractor teams across multiple projects to ensure timely completion and adherence to quality standards.
- Established strong client relationships, contributing to repeat business through exceptional service delivery.
- Analyzed project outcomes to identify opportunities for improvement, contributing to continuous enhancement of service delivery protocols.
- Delivered high-quality work on time and within budget, earning positive feedback from over 100 major corporate clients.
Amway Distributor
Amway Products Distributor
03.1994 - 02.2019
- Managed distribution logistics to ensure timely delivery of products to customers.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Trained new distributors on product knowledge and effective sales techniques.
- Implemented process improvements that increased operational efficiency within the distribution network.
Telemarketer
Fingerhut Call Center
02.1995 - 03.1997
- Conducted outbound calls to promote products and services, enhancing customer engagement.
- Utilized software to manage new sales to current and previous customers effectively.
- Maintained comprehensive product knowledge to address customer inquiries and objections confidently.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Collaborated with team members to develop effective sales strategies and improve call conversion rates.
- Daily and weekly high performance recognition and bonus achievement
Advanced Nurse Technician
St. Francis Nursing Home
06.1993 - 11.1993
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Collaborated with nursing staff to develop and implement individualized care plans for residents.
- Trained and mentored junior nursing staff in technical procedures and best practices.
- Enhanced patient comfort by providing compassionate care and addressing individual needs promptly.
Medical Secretary
United Healthcare
06.1991 - 10.1991
- Managed scheduling for data entry analysts, ensuring optimal utilization of resources.
- Coordinated communication between supervisors and data analysts to facilitate efficient information exchange.
- Maintained accurate records using established systems, enhancing data reliability.
- Implemented process improvements that streamlined office operations, reducing administrative delays and enhancing service delivery.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Education
Bachelor of Arts - Anthropology
Univeristy of West Florida
Pensacola, FL05-2026
Associate of Arts - Biology
Pensacola State College
Pensacola, FL08-2024
Nursing
RCTC/Mayo Medical School of Allied Health
Rochester, MNCertificate of Technical Studies - EMT; Home Health/CNA; Nursing; Medical Secretary
Minnesota North College
Eveleth, MN And Hibbing, MNNursing
Lake Superior College
Duluth, MNSkills
- Strong navigation skills
- Reliability and punctuality
- Patience and persistence
- Professionalism and courtesy
- Technological savvy
- Record keeping
- Excellent time management
- Positive attitude
Accomplishments
- Maintained consistent and on-time delivery record with 99% of all orders arriving on time or ahead of schedule.
Timeline
Delivery Contractor
Instacart, Spark, Curri, Amazon Flex, and DoorDash
08.2020 - Current
Market Research Contractor for Rafdahl Enterprises
Over 100 Major Corporations
06.2005 - Current
Telemarketer
Fingerhut Call Center
02.1995 - 03.1997
Amway Distributor
Amway Products Distributor
03.1994 - 02.2019
Advanced Nurse Technician
St. Francis Nursing Home
06.1993 - 11.1993
Medical Secretary
United Healthcare
06.1991 - 10.1991
Bachelor of Arts - Anthropology
Univeristy of West Florida
Associate of Arts - Biology
Pensacola State College
Nursing
RCTC/Mayo Medical School of Allied Health
Certificate of Technical Studies - EMT; Home Health/CNA; Nursing; Medical Secretary
Minnesota North College
Nursing
Lake Superior College