Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kris Rasmussen

Vancouver

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Knowledgeable of WIOA funding budgets, business practices and industry standards. Proficient in MS Office, Word Documents and Excel Reliable and dependable team member that is resolution oriented, while maintaining confidentiality and providing excellent customer service. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Phoenix Protective Corporation/PPC Solutions Inc
08.2022 - 04.2025
  • Excellent professional communication skills with Management, Team Members and customers.
  • Ability to work collaboratively in a team environment.
  • Proficiency in computer skills to include Word, Excel and Outlook.
  • Compiled, prepared and entered information from timesheets received from individual team members, as well as site timesheets with multiple team members.
  • Knowledgeable in Washington and Oregon Labor Laws.
  • Created Performance Reviews and provided to management as requested.
  • Processed pay changes as requested by management.
  • Entered and/or updated scheduling information provided by management, then sent out to team members.
  • Contacted team members by phone and email as needed to verify timesheets, schedules or any other personnel needs.
  • Developed and maintained excellent rapport with Team Members.
  • Maintained confidentiality of sensitive information including team member personnel files.
  • Set up new contract jobs utilizing the WinTeam program and closed jobs as they came to an end per direction from management.
  • Excellent multitasking skills and willingness to take ownership of responsibilities.
  • Extremely comfortable working with the public and providing customer service.
  • Greeted customers arriving at the office for IndentoGO/Idemnia Fingerprinting.
  • - Passed background check vetting for the purpose of providing fingerprinting services to customers.

Career Consultant

South Coast Business Employment Corp (WorkSource Oregon Salem)
06.2019 - 07.2022
  • Managed a case load of adult participants according to WIOA adult regulations to receive work readiness, training services, and academic support to meet common measures.
  • Ensured confidentiality of all files and records, maintaining compliance with federal, state, and local laws, regulations, guidance, policies, and procedures.
  • Presented information to potential participants regarding services and eligibility requirements of the WIOA program in both group and individual settings.
  • Presented workshops including but not limited to those topics identified in WISO Standards 2.0 to diverse audiences.
  • Provided excellent customer service in all phases of work with participants, training providers, and employers, focusing on program success and problem resolution as necessary.
  • Enrolled clients per WIOA regulations; collecting and documenting appropriateness prior to service delivery, ensure proper signatures as required on all forms, entering all necessary information into iTrac and documentation in the participant case file.
  • Administered assessments and develop Individual Employment Plans (IEP).
  • Made necessary contacts with participants moving through the continuum of encouraging participation, progress, retention, and positive outcomes.
  • Referred participants to appropriate services for needs outside of the scope of WIOA.
  • Deliver and document supportive services to overcome barriers to education and employment.
  • Assisted in screening participants for job openings by reviewing records, assessment, observation and interviewing.
  • Provided a determining body best suited to participant by matching job features to individual’s strengths and needs.
  • Maintained accurate participant files and records according to program guidelines.
  • Facilitated placement into full-time employment as identified through the IEP.
  • Wrote participant success stories.
  • Accurately determined cost for training, work experience, and/or supportive services.
  • Submitted all necessary forms, bills, invoices, and other paperwork to corporate and/or business partners or training programs, to include CDL training and obtaining TWIC cards.
  • Completed and track referrals received for potential participants.
  • Completed the Exit process for files as needed for Clients for completion of program.
  • Perform other related duties and responsibilities as required.

Talent Development Specialist

ResCare Inc.-Workforce Louisville, KY
10.2018 - 06.2019
  • Managed a caseload of participants providing counseling and mentoring.
  • Assessed participant competencies, work history, educational attainment, skills, and abilities while identifying challenges to finding employment and prompts them to find solutions.
  • Conducted regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness.
  • Completed individualized overview of available services and works with participants to create an employment plan for short-term and/or long-term goals.
  • Maintained information about area resources and employers.
  • Ensured participant accountability and attendance; tracked and maintained employment retention goals.
  • Maintained scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues.
  • Provided information to participants on available training and/or jobs that would lead to advancement and/or long-term employment.
  • Assumed central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts.
  • Prepared, organized, and maintained accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued.
  • Provided case management with a focus on helping customers to prepare for employment that leads to self-sufficiency.
  • Facilitated customer access to training, education, and to employment services, as well as job-specific information while providing case management to customers at the appropriate level.
  • Displayed the ability to work with a variety of cultures, languages, educational and economic backgrounds in a classroom setting.
  • Always coordinated individual instruction in an orderly and professional manner.
  • Improved the job readiness scores of students in workshops and delivered a pipeline of work ready customers to staff.
  • Introduced Company and other tools in the classroom (Resume-Pro, Company Academy, General Education Diploma Academy, Money Skills, Project Self Executive Officer).
  • Ensured that individual participants completed and turned in assignments as scheduled.
  • Conducted follow-up outreach to students not engaged in classroom activities and documented efforts in program issues systems.
  • Maintained student assessments in files and student database.
  • Worked well in teams, business customers and other staff.
  • Ability to communicate effectively both through oral and written methods.
  • Additional duties as assigned.

Rehabilitation Services Technician

Texas Workforce Commission-Vocational Rehabilitation Services
09.2015 - 07.2018
  • Provided information in regard to Texas WorkSource-Vocational Rehabilitation Services programs, services and referrals.
  • Purchased equipment and supplies for consumers as directed by Vocational Rehabilitation Counselors.
  • Assisted in management of consumer budget utilizing automated systems and tools.
  • Assisted in interviewing applicants and collecting information to expedite quality case service delivery, while maintaining consumer confidentiality.
  • Performed other duties as assigned to maintain the efficient and effective operation of the unit.
  • Work was performed under general supervision with latitude for initiative and independent judgement.
  • Assisted with completion of Travel Vouchers for assigned counselors.
  • Provided backup support for front desk receptionist, answering telephones and directing calls to appropriate team members.
  • Obtained and maintained strong knowledge of community resources to be able to refer consumers to other organizations, as needed.
  • Established and maintained appropriate business relationships with providers, consumers and staff.
  • Planned, organized, prioritized and coordinated work in an independent manner as a team member.

Education

High School Diploma -

Douglas McKay High School
Salem, OR
06.1982

Skills

  • Data entry
  • Clerical support
  • Strong problem solver
  • Documentation and recordkeeping
  • Professional and mature
  • Office administration
  • Proficient with Microsoft Excel
  • Excellent Customer and Client relations

Timeline

Administrative Assistant

Phoenix Protective Corporation/PPC Solutions Inc
08.2022 - 04.2025

Career Consultant

South Coast Business Employment Corp (WorkSource Oregon Salem)
06.2019 - 07.2022

Talent Development Specialist

ResCare Inc.-Workforce Louisville, KY
10.2018 - 06.2019

Rehabilitation Services Technician

Texas Workforce Commission-Vocational Rehabilitation Services
09.2015 - 07.2018

High School Diploma -

Douglas McKay High School

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