Kris Redd
Broken Arrow
Summary
Highly motivated and enthusiastic individual with more than 6 years of experience in sales and customer satisfaction. I am able to focus and adapt to many situations while still working comfortably around my peers or solitary. The combination of the two makes me very versatile when it comes to understanding customers or my peers around me. I believe keeping a positive attitude goes along way for you and the individuals around. It is very important to set the ''tone'' for the environment or it will rule you. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Hilti
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Internet Sales Manager
JIM GLOVER CHEVROLET
09.2020 - Current
- I work with a strong team of individuals that not only flourish in sales but surpass the expectations of customer service
- The goal is not to just get the sale, but to also have a great bond with our customers to ensure communication and transparency
- I have established just that with my team
- It goes along way when building a strong foundation.
Wholesaler
Redd's Real-estate
01.2020 - 07.2020
- Using leads acquired from Tulsa city hall and the program Prop stream, I cold call and use a SMS blast system to talk to individuals that may be interested in selling there home
- I try to target homes that will need some type of updating or minor repairs
- If interested, I then do a walk around of the home, estimate an average for any repairs and/or updates the home will need to be back at market value and agree on a fair number for the home minus the ARV (after repair value)
- I provide a contract that will give me 30 days to find a real estate investor that is interested in the home, then sell the contract with a "finders fee"
- I typically look for homes that may be foreclosed, under probate, or owners that may be looking to relocate.
Senior Account Manager
CenturyLink
03.2019 - 01.2020
- I handle over 160 business accounts that currently utilize CenturyLink services
- My objective was to maintain and grow revenue by a monthly percentage while monitoring there bandwidth usage, to help manage substantial usage and charges
- Communicated regularly with clients, IT specialists, and periodically new prospects to assist in their adaptive networking, cyber security, and disaster recovery needs.
Senior Account Executive
DISH
12.2017 - 02.2019
- My goal was to consult and analyze any objection the client may have regarding the account
- Not only building trust but propose a solution that would not only keep the customer, but be profitable for the company
- I handled over 60 calls a day with an 86% average save rate
- I was the top agent 3 weeks out of December, and 3 weeks in January
Sales Consultant
JIM GLOVER CHEVROLET
06.2016 - 12.2017
- With the authorization to pull credit bureau, determine merchandise pricing, Incentives and scheduling, I was able to build report with the customer not just on the phone, but in face to face confrontations as well
- I maintain a very friendly and professional relationship, and with my expert product knowledge it allows me to make personal recommendation in the matter
Sales/Internet Sales Manager
Bartlesville Chrysler Dodge Jeep Ram
04.2015 - 06.2016
- Being a newly owned Dealership, we obtained new customers through various lead systems, and repeat customers that have stayed loyal to the salesman and not just the dealer
- As a newly owned dealership, it was up to me and my team to generate business immediately, and to build a solid funnel to stay persistent
- In just a short couple of months, my team single handedly was responsible for more than halve of the units sold.
New Car Sales Consultant
JIM GLOVER CHEVROLET
02.2012 - 05.2015
- Learning, Retaining, and offering information to customer about new and upcoming automobiles
- Demonstrating verbally and visually equipment, size, efficiency and learning how to adapt to each individuals concerns about competitors to insure monthly sales quota are attained
- Throughout my experience I've achieved The Mark of Excellence through General Motors for top performer and complete.
Education
Bachelor's - Business Management
Tcc
Tulsa, OK11.2013
High School Diploma -
Memorial High School
Tulsa, OK05.2010
Diploma - Auto paint and refinishing
Tulsa Technology Center
Tulsa, OK04.2010
Skills
- Account relationship management
- Sales Management
- Creative and an innovative thinker
- Able to delegate tasks
- A motivator
- Able to work in fast paced environment
- Active listener
- Good at resolving problems quickly
- Strategic planning
- Detail-oriented
Timeline
Customer Service Representative
Hilti
01.2023 - Current
Internet Sales Manager
JIM GLOVER CHEVROLET
09.2020 - Current
Wholesaler
Redd's Real-estate
01.2020 - 07.2020
Senior Account Manager
CenturyLink
03.2019 - 01.2020
Senior Account Executive
DISH
12.2017 - 02.2019
Sales Consultant
JIM GLOVER CHEVROLET
06.2016 - 12.2017
Sales/Internet Sales Manager
Bartlesville Chrysler Dodge Jeep Ram
04.2015 - 06.2016
New Car Sales Consultant
JIM GLOVER CHEVROLET
02.2012 - 05.2015
High School Diploma -
Memorial High School
Diploma - Auto paint and refinishing
Tulsa Technology Center
Bachelor's - Business Management
Tcc
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