Kristen Selman
Peoria,IL
Summary
Resourceful Account Manager tenacious about keeping operations on-schedule and on-budget. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Security Site Supervisor
Sunstates Security
2023.09 - Current
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Participate in meetings and assist the customer with projects on behalf of the Account Manager when needed/appropriate.
- Provide oversight of the site's security team of 50+ employees, its performance, and its schedule, to include arranging and updating weekly schedules, and resolving any emergency staffing situations caused by call-offs or special needs.
- Assist the Account Manager with officer development efforts, to include coordinating the training of new personnel assigned to the site, identifying and mentoring leadership candidates, and addressing specific training concerns as needed.
- Provide leadership, direction, and communication for security personnel as part of their chain of command. Positively impact employee retention and morale by demonstrating effective leadership and fostering appropriate relationships. Monitor and mentor shift supervisors to ensure success.
- Delegate appropriately to individual members of the site's leadership team to leverage strengths, address weaknesses, and generate quality results from the team.
Security Supervisor
Sunstates Security
2022.12 - 2023.09
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Kept team compliant with security protocols and appearance standards.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised team of 5 security personnel at the Caterpillar Visitor's Center.
Security Receptionist
Allied Universal
2021.10 - 2022.12
- Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
- Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.
- Enhanced overall visitor experience through proactive assistance in wayfinding and sharing information about available amenities within the facility.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
Security Officer/Console Dispatcher
G4S Secure Solutions USA
2020.12 - 2021.10
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
Forklift Operator/Dock Clerk
SC2 Inc - Supply Chain Services & Solutions
2019.03 - 2020.11
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Managed communication between drivers and warehouse personnel for seamless coordination of daily activities.
- Handled day-to-day shipping and receiving overseeing more than 20 semi-truck loads per day.
Head Cook/Bartender
The Farmhouse Bar And Grill
2016.09 - 2020.03
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
Professional Truck Driver
Dabney Trucking/US Xpress/CRST
2014.05 - 2016.09
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
Education
Associate of Arts - Sociology
Illinois Central College
East Peoria, IL 6161105.2019
Certificate - Truck Driver Training
Illinois Central College
East Peoria, IL 6161105.2014
Skills
- Leadership
- Conflict Resolution
- Strategic Planning
- Goal/Detail-Oriented
- Problem Solving
- Outstanding written/oral communication
- Research Skills
- Maximizing Efficiency
- Motivated and Dedicated
- Team Player
Quote
One Unit - One Team - One Goal
Downtown Peoria Campus Motto
Timeline
Security Site Supervisor
Sunstates Security
2023.09 - Current
Security Supervisor
Sunstates Security
2022.12 - 2023.09
Security Receptionist
Allied Universal
2021.10 - 2022.12
Security Officer/Console Dispatcher
G4S Secure Solutions USA
2020.12 - 2021.10
Forklift Operator/Dock Clerk
SC2 Inc - Supply Chain Services & Solutions
2019.03 - 2020.11
Head Cook/Bartender
The Farmhouse Bar And Grill
2016.09 - 2020.03
Professional Truck Driver
Dabney Trucking/US Xpress/CRST
2014.05 - 2016.09
Associate of Arts - Sociology
Illinois Central College
Certificate - Truck Driver Training
Illinois Central College
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