Kris Shuff
Summary
Implementation Manager with over 20 years of experience with specialized knowledge in the areas of project management and problem solving. Towering strength is ingenuity. Proven ability to cultivate innovation. Consistently recognized for my authenticity, developing relationships, and being incredibly curious.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Onboarding Experience Manager
UNUM Group
01.2017 - Current
- Implement end to end onboarding experience for our large complex customers by data gathering and understanding not only customer expectations of contract(s) and agreement(s) accuracy, but also listening for pain points from current services and administration for opportunities to deliver a better product and/or service
- Excel in preparation and planning of the project, creating and driving timeline deliverables, clearly defining roles and responsibilities, providing consultation including complex account structure for reporting and plan designs, bringing the right resources and subject matter experts in as needed, and maintaining precise documentation of the project
- Coordinate and facilitate meetings with customer's Human Resources and Benefits Teams, vendors, and brokers to build relationships, negotiate expectations of implementation and ongoing service
- Motivated to adopt to changes within the organization and through leadership on the team, be a good listener and mentor to others, be vulnerable and share lessons learned, and be positive sharing wins
Enrollment Strategist
UNUM Group
03.2016 - 01.2017
- Pioneered and promoted new enrollment technology and service offerings, driving adoption, and increasing sales through participation
- Modeled and led enrollment boot camps as an enrollment strategy subject matter expert in marketing tools, sales tools, and influenced change in how we present our brand to the customer
- Played a key role to our sales teams by providing guidance and support on finalist presentations and consulting clients and brokers about our enrollment and marketing resources, providing our brand the edge needed to win new customers from any carrier competition
National Accounts Consultant
UNUM Group
08.2012 - 03.2016
- Modernized and customized implementation plans designed to deliver a first-in-class experience to customers introducing improved documentation and processes to technology vendors and clients
- Partnered with brokers, enrollment firms, HRIS and benefit administration vendors to coordinate all pre and post enrollment objectives, including onboarding a new enrollment firm to Unum successfully moving a multi-million-dollar block of policies to Unum
- Project-managed resources to deliver accurate and timely communication strategies, policies, contracts, and funding agreements as well as training and mentoring members on the team to deliver consistent service levels and build knowledge within the team
Enrollment Coordinator
UNUM Group
07.2009 - 08.2012
- Oversaw enrollment events including managing and testing enrollment technology, providing product training to enrollers, and post-enrollment data returns to vendors and clients inclusive of Unum enrollment as well as medical, dental, vision and other product enrollment
- Formulated necessary enrollment resources needed to support enrollments and monitored results daily, maximizing premium by reaching out to enrollers to troubleshoot participation issues
- Provided enrollment subject matter expertise, coordinating all aspects of an enrollment event including sales strategy and product positioning and sharing best practices across the organization, participating in multiple Kaizen events to improve processes, and collaborating with areas across the company to bring Voluntary Benefits in the growth platform for Unum financials
Client Manager
UNUM Group
10.2005 - 07.2009
- Established implementation requirements, timelines, workflows, and key deliverables to support projects for clients
- Implemented complex benefits enrollment experiences and benefit administration solutions by partnering with customers, their carriers, and brokers to customize the technology experience, including internet maintenance and consultation
- Acted as team leader by creating a training program complete with formal in-classroom training, training materials, practice exercises, job shadowing, and ongoing coaching as well as helped to drive continuous improvement initiatives by serving as a mentor to team members, screened potential new hires, and onboarded and mentored new hires
Education
B.S. - Psychology
The University of Tennessee at Chattanooga
05.2003
Skills
- Customer experience strategy
- Customer journey mapping
- Product knowledge
- Cross-functional teamwork
- Relationship building
- Teamwork and collaboration
- Employee coaching
Accomplishments
- Project Management certification from Google 2025
- Project subject matter expert serving in multiple continuous improvement initiatives including a more robust and efficient data gathering tool and project management planning tool 2024-2025
- Unum Aspire attendee 2009+2024
- Strong project management acumen developed over time projected me into a leadership role and “go to” for many teams, something I am energized about in every role I have been in
Certification
- Project Management, Google- 2025
Timeline
Onboarding Experience Manager
UNUM Group
01.2017 - Current
Enrollment Strategist
UNUM Group
03.2016 - 01.2017
National Accounts Consultant
UNUM Group
08.2012 - 03.2016
Enrollment Coordinator
UNUM Group
07.2009 - 08.2012
Client Manager
UNUM Group
10.2005 - 07.2009
B.S. - Psychology
The University of Tennessee at Chattanooga
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