Kris Smith
Summary
Experienced Medical Office Specialist of many years seeking a position to use my experiences.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
30
30
years of professional experience
Work History
Diagnostic Scheduler, Oncology
Skagit Regional Health
06.2024 - Current
- Process each patient at check in and check out, the office sees over 200 patients a day with 8 providers. Schedule appointments for lab, office visits, Chemo, and therapy plan treatments. Working closely with physicians, triage nurses and medical assistants to determine and meet patient needs.
- Process patients and providers request through our workque, inbox, and instant messages in a timely manner. Answer phones and process each call ensuring all calls are answered and processed appropriately.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Patient Services Coordinator
Skagit Regional Health
11.2020 - 05.2024
- Employee Health Coordinator
- Process onboarding for up to 50 New Hire's every two weeks. Ensuring we have the required paperwork and vaccination information prior to starting their new job.
- Process termination list bi-weekly and update reporting to several systems for state updates and mandates. To include vaccination records required by our organization and state law.
- Office Coordinating as needed, responsible for ordering all supplies from office to pharmacy and furnishings. Responsible for working with IT and maintenance during upgrades and location moves.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Work closely with our nursing and medical assistants staff with daily schedule updates.
Patient Service Coordinator
Skagit Regional Health
11.2018 - 11.2020
- Provide clerical support and schedule patients for 9 Children's therapist providers. Update Epic schedules as needed and be sure insurance referrals are in place.
- Create and maintain patient charts.
- Check in/out each patient, while ensuring correct charge for service provided is entered before completing chart.
- Provide supervisor and state grant support staff with reports as requested.
- Order office and patient supplies for unit.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Verified patient's insurance eligibility and benefits coverage.
Surgery Coordinator
Island Hospital
08.2016 - 11.2018
- Maintain professional relationships with providers and patients
- Create and run reports to audit performance
- Manage patient appointments, via telephone calls, fax and MIN-NS system.
- Create and maintain patient charts, retrieve all data required for patients' surgery
- Ensure and evaluate accuracy of patient demographics, and insurance authorizations
- Charge out Surgery & Endoscopy cases
- Team member for new EMR system, responsible for building surgical services dictionaries in preparation for go live 2018
Surgery Scheduler Coordinator/Data Entry Specialist
United General Hospital/Peacehealth
02.2004 - 04.2016
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Checked patients in and out and collected payments.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Improved surgery room utilization with meticulous scheduling, avoiding overlaps and downtime.
- Enhanced team collaboration by regularly updating all relevant parties on schedule changes or adjustments.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, surgical team and Anesthesia team to secure necessary authorizations for timely procedures.
- Updated daily operating room calendars with accurate appointment schedules.
Education
Microsoft Excel -
Fred Pryor Careers
01.2015
No Degree -
Bellingham Technical College
Bellingham, WA01.2012
Medical Terminology - undefined
Skagit Valley College
01.1987
Restorative Nursing Course -
Skagit Valley College
Mt. Vernon, WA01.1987
General Studies -
Skagit Valley College
Mt. Vernon, WA01.1982
Diploma -
Sedro Woolley High School
01.1981
Skills
- Computer skills-EPIC-Meditech
- Attention to detail
- Data entry
- Strong work ethic
- team player
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Medical terminology
- Telephone etiquette
- Patient scheduling
- Microsoft Office Suite
- Patient registration
Accomplishments
- Collaborated with team of 100 plus in the development of updating and installing new systems, both Meditech and Epic..
- Recognized by office director for bringing in large amounts of money from our State health care systems.
- Supervised team of 10 staff members.
Leadership
Responsible for keeping the OR module of the computer system updated with new upgrades, testing and working with IT and finance to ensure a seamless transition.
Timeline
Diagnostic Scheduler, Oncology
Skagit Regional Health
06.2024 - Current
Patient Services Coordinator
Skagit Regional Health
11.2020 - 05.2024
Patient Service Coordinator
Skagit Regional Health
11.2018 - 11.2020
Surgery Coordinator
Island Hospital
08.2016 - 11.2018
Surgery Scheduler Coordinator/Data Entry Specialist
United General Hospital/Peacehealth
02.2004 - 04.2016
Medical Terminology - undefined
Skagit Valley College
Microsoft Excel -
Fred Pryor Careers
No Degree -
Bellingham Technical College
Restorative Nursing Course -
Skagit Valley College
General Studies -
Skagit Valley College
Diploma -
Sedro Woolley High School
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