Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kris Stephen

Indianapolis

Summary


A Knowledgeable Leader with proven track record in leading crews efficiently and safely. Skillful in managing on-site operations and ensuring project completion within deadlines. Demonstrated ability to maintain team morale and adhere to safety protocols through effective communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Crew Foreman

Leaders Moving
02.2024 - 07.2025
  • Supervised crew operations to ensure timely and safe completion of moving tasks.
  • Trained new employees on safety protocols and efficient packing techniques.
  • Coordinated logistics for residential and commercial moves, optimizing route planning.
  • Conducted quality checks on packed items to minimize damage during transit.
  • Communicated effectively with clients to address concerns and provide updates during moves.
  • Evaluated crew performance, providing feedback to foster skill development and teamwork.
  • Operated heavy-duty trucks for long-haul transportation, ensuring timely deliveries across various regions.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Managed route planning to optimize delivery schedules and reduce fuel consumption.
  • Maintained accurate logs of driving hours, mileage, and cargo information per regulatory requirements.
  • Loaded and unloaded cargo efficiently, adhering to weight distribution guidelines for safe transport.
  • Resolved minor vehicle issues on-site, minimizing downtime during routes.

Box Truck Driver

Limitless Miles Llc
08.2022 - 02.2024
  • Operated box truck to deliver goods efficiently and safely across designated routes.
  • Adhered to all safety regulations and company policies during transportation tasks.
  • Conducted routine vehicle inspections to ensure safe operating conditions before each trip.
  • Maintained accurate logs of deliveries, mileage, and fuel usage to support operational efficiency.
  • Implemented strategies to enhance route efficiency, reducing delivery times consistently.
  • Resolved customer inquiries regarding delivery status and service issues promptly and professionally.
  • Collaborated with warehouse staff to coordinate timely loading and unloading of cargo.

Call Center Operations Manager

TSD GLOBAL
04.2019 - 02.2022
  • Oversaw daily call center operations, ensuring adherence to service level agreements.
  • Developed and implemented training programs for new staff to enhance performance.
  • Analyzed call metrics to identify trends and improve customer service efficiency.
  • Collaborated with cross-functional teams to streamline processes and reduce response times.
  • Managed scheduling and resource allocation to optimize workforce productivity.
  • Led regular team meetings to review performance goals and address challenges.
  • Established quality assurance protocols to enhance customer satisfaction ratings.
  • Facilitated conflict resolution between agents and customers, improving overall experience.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
  • Created team rotations to man center effectively during peak hours.
  • Handled escalated customer complaints professionally while maintaining composure under pressure situations.
  • Managed daily call center operations, ensuring optimal staffing levels to meet service level objectives.
  • Developed and maintained call center policies and procedures in accordance with industry best practices and regulatory requirements.
  • Improved customer satisfaction by implementing effective call center strategies and streamlining operations.

Education

No Degree - Business Administration And Management

Mira Costa Community College
San Diego, CA

Dipolma

Warren Central HS
Indianapolis, IN
06-2013

Skills

  • Customer relations

  • Documentation skills

  • Physical fitness

  • Labor management

  • Staff leadership and direction

  • Employee training

  • Environmental awareness

  • Work scheduling

  • Safe driving practices

  • Heavy lifting

  • Vehicle inspection

  • Customer service

  • Active listening

  • Team management

  • Call center experience

  • Complaint handling

  • Issue resolution

Timeline

Crew Foreman

Leaders Moving
02.2024 - 07.2025

Box Truck Driver

Limitless Miles Llc
08.2022 - 02.2024

Call Center Operations Manager

TSD GLOBAL
04.2019 - 02.2022

No Degree - Business Administration And Management

Mira Costa Community College

Dipolma

Warren Central HS

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Kris Stephen