Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kris Thompson

Garland,TX

Summary

As a detail-oriented Client Service Associate, I possess exceptional organizational abilities and a history of delivering excellent customer service to a diverse client base. I am in search of a challenging role that recognizes hard work and commitment. I am adept at handling a high volume of inbound calls and upholding satisfying customer relationships. My skills include active listening and effective multitasking. As a customer-centric professional with extensive experience in customer service positions, I am renowned for providing superior client support and achieving high customer satisfaction and loyalty. My strengths lie in outstanding communication and problem-solving abilities, coupled with the capacity to manage multiple tasks concurrently. I have a demonstrated history of consistently refining operational processes to amplify the customer experience.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Firestone Auto Care
Wichita Falls, TX
04.2018 - 09.2023
  • Contributed to operational strategy development for enhanced efficiency and productivity.
  • Provided assistance in completing daily tasks, projects, and objectives for the team.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Yard Laborer

S&T Steel
Wichita Falls, TX
10.2017 - 04.2018
  • Read blueprints and schematic drawings to determine work procedures.
  • Operate cutting torches and other equipment to cut steel plates and sections.
  • Use hand tools such as grinders, drills, saws, hammers, wrenches, and shears to shape metal pieces.
  • Load and unload steel materials from trucks or railcars onto storage racks.
  • Measure dimensions of completed products using precision measuring instruments.
  • Clean and maintain tools and equipment used in the course of work duties.
  • Ensure that all workplace rules are adhered to at all times.
  • Notified supervisors about project and jobsite issues and contributed to effective solutions.
  • Unloaded and positioned prefabricated steel units for hoisting.
  • Studied blueprints for each project and worked closely with supervisors to fulfill requirements.
  • Interpreted blueprints to determine location, quantity and size of materials required to complete tasks.

Sales Associate

Best Buy
Wichita Falls, TX
06.2015 - 04.2017
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Assistant Manager

Fred Loya Insurance
Wichita Falls, TX
01.2014 - 06.2015
  • Ensured compliance with safety regulations and company policies.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

GED -

Rider High School
Wichita Falls, TX
05-1997

Skills

  • Task Delegation
  • Employee Shift Management
  • Product and service knowledge
  • Recruiting and interviewing
  • Employee Assessment Coordination
  • Sales Performance Tracking
  • Project Management
  • Precision measuring
  • Blueprint Interpretation
  • Verbal and written communication
  • Equipment Operation
  • Safety Procedures
  • Safe equipment handling
  • Safe machinery operation
  • Inventory Control
  • Sales Development
  • Customer Needs Assessment
  • Order Processing
  • Payment Processing
  • Product Sales
  • Retail loss prevention
  • Professional Demeanor
  • Problem-solving skills
  • Problem-Solving
  • Exceeds sales goals
  • Listening Skills
  • Product Recommendations
  • Excellent communication skills
  • Merchandising knowledge
  • Service-oriented
  • Cash Handling
  • Stocking and Receiving
  • Shipment Processing
  • Relationship Building
  • Conflict Resolution
  • Sales Goals Attainment
  • Store Opening and Closing
  • Exceptional customer service
  • POS System Operation

References

References available upon request.

Timeline

Assistant Manager

Firestone Auto Care
04.2018 - 09.2023

Yard Laborer

S&T Steel
10.2017 - 04.2018

Sales Associate

Best Buy
06.2015 - 04.2017

Assistant Manager

Fred Loya Insurance
01.2014 - 06.2015

GED -

Rider High School
Kris Thompson