Kris Williams
Lexington,NC
Summary
Proven leader in facilities and field service management, notably with KontoorBrands and Crown Lift Trucks, where I streamlined operations and enhanced team productivity. Expert in maintenance, material handling, lighting and fostering team growth. I've consistently improved customer satisfaction and operational efficiency. Strategic approach to maintenance and strong problem-solving skills have driven significant improvements in procurement, service delivery and cost reduction. I've grown a large vendor / pier base and I'm people oriented. Hardworking Facility Maintenance Manager with technical expertise and 8 years of experience. Adept at delegation and skilled in managing time and resources. Offering a proven history of sustaining positive working relationships with both employees and management.
Overview
32
32
years of professional experience
Work History
Facilities Maintenance Manager
KontoorBrands
02.2016 - Current
- Coordinated with vendors and contractors to ensure high-quality services at competitive prices, optimizing budget utilization.
- Acted as a key liaison between the maintenance department, upper management, and building occupants – ensuring clear communication of expectations and priorities.
- Created detailed reports on facility conditions, enabling informed decision-making for management regarding upgrades or repairs.
- Managed a team of skilled technicians for timely completion of repair tasks, ensuring minimal downtime.
- Promoted positive employee morale by fostering an inclusive work environment and addressing workplace issues promptly.
- Established strong relationships with building occupants through transparent communication and prompt issue resolution, enhancing tenant satisfaction.
- Evaluated employee performance regularly to identify areas for growth or improvement; provided constructive feedback accordingly.
- Supervised capital improvement projects from initiation through completion; ensured stakeholder expectations were met.
- Ensured compliance with local building codes and regulations through diligent record keeping and coordination with regulatory authorities.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
Field Service Manager
Crown Lift Trucks
03.2008 - 04.2015
- Led team of up to 15 service technicians in field activities.
- Streamlined field operations for improved efficiency and reduced response times.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Negotiated contracts with vendors, securing favorable terms that reduced overall operational expenses.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
Field Service Technician
Crown Lift Trucks
05.2005 - 03.2008
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Maintenance Technician
Atrium Windows And Doors
03.2004 - 05.2005
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Electronic Scoreboard Technician
Special Event Productions
01.2002 - 03.2004
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Board Level IC repairs and Installation of Scoreboards and Digital Displays for the ACC, PGA Tour, Buy.com, Nike, Health South, NASCAR and IMSA.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Owner / Operator
Neon Extremes
07.1992 - 03.2002
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Certified Neon Tube Bender who Designed, Crafted and Installed Neon Signs, Artwork and Custom Automotive Lighting.
Group Leader
PPG
01.1994 - 06.2001
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in leading a group of 40 Glass Winders.
Education
Associate of Applied Science - Industrial Electrical And Electronics
Rowan-Cabarrus Community College
Salisbury, NC05.2002
Associate of Science - Electronic Engineering
Rowan-Cabarrus Community College
Salisbury, NC05.2002
Skills
- Lockout and tagout procedures
- Lighting Systems
- Grounds Maintenance
Additional Information
Office skills:
Coupa, Word, Excel, PowerPoint, AutoCad, Outlook, One Note, Teams, Workday, Quipware, PSRT, 5S, Six Sigma Green Belt, RsLogix.
Mechanical skills:
Battery Powered, IC (Gas, Propane and Diesel) Forklift Repair, Mechanical, Hydraulic, Pneumatic, Electrical, Electronics, Welding, Fabricating, Controls, HVAC, Boilers, Fire Suppression Systems, CDL Class B
Hobbies:
Motorcycles, Hunting, Fishing, Camping, Shooting Sports, Kayaking, Family, Invested in youth as Scout Master for 40+ scouts for 11 years.
Timeline
Facilities Maintenance Manager
KontoorBrands
02.2016 - Current
Field Service Manager
Crown Lift Trucks
03.2008 - 04.2015
Field Service Technician
Crown Lift Trucks
05.2005 - 03.2008
Maintenance Technician
Atrium Windows And Doors
03.2004 - 05.2005
Electronic Scoreboard Technician
Special Event Productions
01.2002 - 03.2004
Group Leader
PPG
01.1994 - 06.2001
Owner / Operator
Neon Extremes
07.1992 - 03.2002
Associate of Applied Science - Industrial Electrical And Electronics
Rowan-Cabarrus Community College
Associate of Science - Electronic Engineering
Rowan-Cabarrus Community College
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