Kristen Rivas
Portland,OR
Summary
Detail-oriented team player with strong communication, interpersonal, and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at building and maintaining positive relationships with employees and management.
Overview
20
20
years of professional experience
Work History
Social Services Specialist 2
Oregon Department Of Human Services
09.2023 - Current
- Provides consultation and technical assistance to 18 direct service staff. Assign, review, and approve work, providing staff coordination, case review, and operational audit support for supervisor.
- Research and answer questions for direct service staff concerning policy, procedures, statutes, and regulations. Provide case consultation and individual coaching regarding development of case plans.
- Provide general orientation, training, and mentoring for new employees. Train staff on branch policies, procedures, and general guidelines. Observe direct service staff performance and recommend actions for improving or enhancing job skills.
- Assign duties and/or cases to direct service staff and adjust for shifting workloads and schedules. Provide backup coverage for caseloads and intake assignments when staff are absent. Participate in interview panels and recommend hiring of new direct service staff.
Human Services Case Manager - Family Coach
Oregon Department of Human Services
02.2022 - 08.2023
- Managed caseload of 70 participants working towards self-sufficiency goals.
- Documented all communications with clients and stakeholders. Assessed community needs and identified resources for social and community service programs.
- Coordinated referrals to obtain community services, advocated for client needs and addressed barriers.
Business and Employment Specialist
Oregon
07.2020 - 02.2022
- Resolved discrepancies with hundreds of client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
Instructional Assistant
Northwest Regional ESD
08.2009 - 08.2019
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with other staff to provide comprehensive support to special needs students and delivered instruction aligned with curriculum standards.
Staffing Specialist
Staffmark Staffing Agency
01.2004 - 08.2007
- Screened, interviewed, and administered assessments to potential candidates at temporary staffing agency.
- Performed background and reference checks, on-boarding, and coaching.
Education
MS degree - Mental Health and Wellness
Grand Canyon University
Phoenix, AZTimeline
Social Services Specialist 2
Oregon Department Of Human Services
09.2023 - Current
Human Services Case Manager - Family Coach
Oregon Department of Human Services
02.2022 - 08.2023
Business and Employment Specialist
Oregon
07.2020 - 02.2022
Instructional Assistant
Northwest Regional ESD
08.2009 - 08.2019
Staffing Specialist
Staffmark Staffing Agency
01.2004 - 08.2007
MS degree - Mental Health and Wellness
Grand Canyon University
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