Summary
Overview
Work History
Timeline
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KRISA BROWN

Knoxville,TN

Summary

Highly-motivated hospitality professional with desire to take on new challenges. Over 20 years of hotel and food service management experience. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

Courtyard by Marriott
Knoxville, TN
06.2023 - Current
  • Evaluates current and planned occupancy levels, seasonal trends, and upcoming special events to determine room pricing for a 124-room hotel.
  • Reviews daily financial reports and reconciles accounts to keep information current and accurate.
  • Played a key role in the operational success of the hotel, instrumental in achieving a 14.6% growth in room revenue for 2024 through efficient management and strategic initiatives.
  • Positioned the hotel within the top 7% of all Courtyard properties nationwide by consistently delivering exceptional guest experiences, and achieving outstanding customer satisfaction scores.
  • Trained and supervised 20 staff members on operational procedures, customer service, and brand standards.
  • Managed relationships with key vendors, negotiating contracts, and ensuring timely delivery of supplies and services to maintain operational efficiency and high-quality guest experiences.
  • Spearheaded the planning, coordination, and execution of catered events, overseeing all aspects of event logistics, vendor management, and on-site operations to ensure flawless delivery and exceptional client satisfaction.

Operations Manager

Courtyard by Marriott
Knoxville, TN
12.2021 - 06.2023
  • Collaborated with sales and catering teams to execute 120 events that increased event revenue by 40% in 2023.
  • Designed and developed customized catering menus, collaborating with clients to tailor offerings to specific dietary preferences and event themes, while ensuring cost-effectiveness and adherence to quality standards.
  • Conducted daily meetings with front desk, housekeeping, and bistro personnel to discuss arrivals, special requests, catering events, and operational challenges.
  • Elevated guest service standards through hands-on coaching, emphasizing key service principles, and empowering staff to exceed customer expectations, leading to increased customer satisfaction scores.
  • Responded to and resolved guest issues or complaints on multiple platforms, resulting in a 93% guest satisfaction rating.

Restaurant Manager

Carrabba's Italian Grill
Knoxville, TN
03.2011 - 12.2021
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests, employees, and vendors.
  • Oversaw food preparation, production, and presentation according to quality standards to deliver an exceptional product.
  • Managed a $6 million restaurant.
  • Screened, hired, and trained all 100+ front-of-house employees, and created schedules for the management team.
  • Managed a team of approximately 20 to 30 people in five different departments simultaneously.
  • Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products, resulting in exceptional Health Department scores.
  • Implemented strategic cost-control measures, successfully optimizing food costs and labor expenses, bringing 10-15% profit to the bottom line.
  • Organized and conducted general staff meetings quarterly for over 50 team members.

Timeline

Assistant General Manager

Courtyard by Marriott
06.2023 - Current

Operations Manager

Courtyard by Marriott
12.2021 - 06.2023

Restaurant Manager

Carrabba's Italian Grill
03.2011 - 12.2021

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KRISA BROWN