Summary
Overview
Work History
Education
Skills
Timeline
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Krisan Dhanaraj

Tracy,CA

Summary

Seasoned leader with over 15 years of experience in retail, eCommerce, and last-mile logistics, specializing in retail fulfillment, user experience, and operational excellence. Proven ability to drive business growth by developing data-driven strategies, optimizing supply chain operations, and improving seller and buyer experiences. Adept at leading cross-functional teams, collaborating with product and engineering, and ensuring compliance to marketplace policies while enhancing customer trust and satisfaction.

Overview

15
15
years of professional experience

Work History

Senior Solution Consultant

Walmart GoLocal
08.2024 - Current
  • Guided clients through platform capabilities, ensuring solution designs align with their enterprise technology landscape and operational needs.
  • Served as the primary technical point of contact, leading integrations and streamlining implementation to accelerate time-to-value.
  • Supported Sales and Business Development by presenting product capabilities, leading technical discussions, and influencing key decision-makers.
  • Worked closely with Product, Engineering, and Strategy teams to align customer solutions with roadmap priorities and drive continuous innovation.
  • Troubleshot architectural challenges, mitigate risks, and refine best practices to ensure scalable and maintainable implementations.
  • Empowered clients through a consultative approach to achieve their delivery goals while ensuring seamless execution and long-term success with Walmart GoLocal.

Senior Director DSP Partnerships

Delivery Solutions
05.2020 - 08.2024
    • Scoped, designed & launched successfully: - Sephora, ANF, GameStop, Salon Service Group, Paramount Beauty, RX Delivery, Take Out Seven, Go Grocer & and Howard Hughes
    • Led end-to-end retailer fulfillment strategy, optimizing post-purchase experiences and ensuring compliance across last-mile delivery networks
    • Managed complex integrations with national and international carrier networks, enhancing seller capabilities and cross-border shipping solutions
    • Facilitated quarterly business reviews with C-suite executives employing a consultative approach to influence program adjustments and strategic decisions
    • Developed processes and documentation to aid the Support team in resolving technical issues and future upselling efforts
    • Influenced product roadmap, prioritize backlog items with customer first mindset and to positioning Delivery Solution as an industry leader
    • Assisted marketing team to co-create thought leadership articles, drawing from extensive retail industry expertise

Engagement Manager

Deliv
02.2017 - 05.2020
    • Responsible for top tier Enterprise customers with annual revenue of $5.6M
    • Account portfolio included: Walmart, Best Buy, Macy's, Bloomingdale's, Nordstrom, The Home Depot, Office Depot, Bed Bath & Beyond, Buy Buy Baby, Benjamin Moore, Jenny Craig, Salon Service Group, Louis Vuitton & Burberry, Just to name a few
    • Implemented a new claim management and investigation process from ground up - resulting in a 40-50% reduction in claim payout over LY
    • Recommended platform and driver App enhancements to improve efficiency and customer experience
    • Partnered with Product, Engineering, Community teams to guide strategic projects and harness opportunities
    • Drove year-over-year volume growth while leading operational strategy to reduce unit economics and cost per delivery
    • Conducted weekly, monthly, and quarterly data-driven business reviews to update retail C-level leadership on KPIs
    • Analyzed and influenced changes to retailers' same-day delivery checkout experience and shopping funnel messaging

Product Manager

Kohl's Corp.
03.2010 - 08.2016
    • Same Day Delivery integration project - documented use cases, conducted daily standup meetings, walked store leadership through execution, and resolved go-live roadblocks
    • Collaborated with new initiative and steering committee on discovery sessions to increase in-store foot traffic, minimize clearance impact GM ROI, improve customer & store associate experience
    • Spearheaded reverse logistic - to automate customer returns, potential annual cost saving $25 million
    • Created product roadmap and feature enhancement recommendations for KOHLS Customer Service Center -Oracle Simplified Desktop based on data analytics, customer, and associate's feedback

Business Analyst

Payintele
10.2010 - 05.2014
  • Collaborated on all stages of systems development lifecycle, from requirement gathering to production
  • Conducted market research and GAP analysis to provide PAYINTELE a unique identity
  • Documented and managed backlogs

Education

Bachelor of Science | (B.B.A.) - Specialized in Project Management

DeVry University
Downers Grove, IL
01.2015

Master of Science - Analytics and Information Management

Rutgers, The State University of New Jersey
New Brunswick, NJ
01.2022

Design Thinking

Stanford University
San Francisco, CA

Skills

  • Supply Chain Management
  • Strategic Team Leadership
  • Data Analytics & KPI Optimization
  • Product & Process Improvement
  • Vendor & Partner Management
  • Effective Stakeholder Engagement
  • Regulatory Compliance & Risk Mitigation
  • Operational Excellence & Scalability

Timeline

Senior Solution Consultant

Walmart GoLocal
08.2024 - Current

Senior Director DSP Partnerships

Delivery Solutions
05.2020 - 08.2024

Engagement Manager

Deliv
02.2017 - 05.2020

Business Analyst

Payintele
10.2010 - 05.2014

Product Manager

Kohl's Corp.
03.2010 - 08.2016

Master of Science - Analytics and Information Management

Rutgers, The State University of New Jersey

Bachelor of Science | (B.B.A.) - Specialized in Project Management

DeVry University

Design Thinking

Stanford University

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Krisan Dhanaraj