Kris Andreas Klein
Harrisburg,PA
Summary
Driven professional with a track record of enhancing customer satisfaction and team performance. Skilled in staff management and multitasking, adept at resolving issues with efficiency and inclusivity. Proven ability to lead teams to success through active listening and decision-making, fostering long-lasting client relationships and achieving operational excellence.
Overview
36
36
years of professional experience
Work History
Facilitator
Giant Food Stores
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and assisted employees to maximize performance.
Sales Associate
Boscov's Deptment Store
09.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisting clients in showroom with samples and product knowledge.
Retail Sales Leader
Pier 1 Imports Inc
04.2009 - 09.2020
- Accomplished multiple tasks within established time frames.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisting clients in the showroom to create looks with merchandise and product knowledge.
- All daily operations of a large retail store.
Showroom Manager
S.V. Interiors Inc.
07.1997 - 07.2005
- As a Key holder I oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Scheduling customer estimates and installations.
- Assisting clients in showroom with samples and product knowledge.
Customer Representative
Long Island Savings Bank
08.1988 - 05.1997
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Resolving banking issues with clients over the phone with checking, savings and CD accounts.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Business
Fashion Institute of Technology
New York, NY06.1987
High School Diploma -
Sachem HS
Lake Ronkonkoma, NY06.1986
Skills
- Staff Management
- Inclusivity
- Group Dynamics
- Task Delegation
- Time Management
- Attention to Detail
- Active Listening
- Decision-Making
- Team building
- Multitasking Abilities
LEGO
The ability to have a pile of bricks and the instructions and patience to create.
That is what LEGO has taught me.
Hope I may have the opportunity to create for you.
Timeline
Facilitator
Giant Food Stores
04.2022 - Current
Sales Associate
Boscov's Deptment Store
09.2020 - 04.2022
Retail Sales Leader
Pier 1 Imports Inc
04.2009 - 09.2020
Showroom Manager
S.V. Interiors Inc.
07.1997 - 07.2005
Customer Representative
Long Island Savings Bank
08.1988 - 05.1997
Business
Fashion Institute of Technology
High School Diploma -
Sachem HS
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