Krisann L Avendano
Burlington,NC
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote job position. Ready to help team achieve company goals. I possess strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Interpreter
Just in Time Youth Services
Burlington, NC
07.2011 - Current
- This was a contracted position where I provided interpreter services in Spanish/English for clients and staff.
Quality Assurance Inspector
Staff Force
Waukegan, IL
08.2006 - 01.2007
- I worked independently and as part of a team to achieve inspection goals.
- I helped achieve company goals by supporting production workers.
- Maintained proper stock levels on a line.
- I inspected finished products for quality and adherence to customer specifications.
- I adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
- I worked with managers to implement the company's policies and goals.
- I troubleshot problems with equipment, devices, and products.
- I provided bilingual services for coworkers.
- Tested products or subassemblies for functionality or quality.
Building Supervisor
Programmed Cleaning
New Berlin, WI
06.2003 - 03.2005
- Supervised a team of 3-4 subordinates
- Cleaned in and around the buildings, prioritizing safety at all times.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Inspected facility and grounds and picked up any trash.
- Spot cleaned furniture and carpet.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Collected, sorted and transported recyclable materials.
- Checked in and stocked inventory throughout the facility.
- Kept janitorial closets clean and organized.
- Dusted all furniture and fixtures thoroughly and carefully.
Customer Service Specialist
Domino's Pizza
Milwaukee, WI
11.2002 - 01.2003
- Answered an average of [100] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Recommended alternative items if product was out of stock.
Education
Associate of Arts - Business
University of Phoenix
Phoenix, AZ2009
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ2012
Skills
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Strong client relations
- Proficient in cash management
- Multi-line phone talent
- Creative design
- Online marketing strategies
- Quality assurance
- MS Office proficient
- MS Windows proficient
- Mediation capability
Timeline
Interpreter
Just in Time Youth Services
07.2011 - Current
Quality Assurance Inspector
Staff Force
08.2006 - 01.2007
Building Supervisor
Programmed Cleaning
06.2003 - 03.2005
Customer Service Specialist
Domino's Pizza
11.2002 - 01.2003
Associate of Arts - Business
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
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