Summary
Overview
Work History
Education
Skills
Timeline
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Krisann Hicks

Orem,UT

Summary

Well-qualified Office Administration Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with vendors, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Property Manager

TNT Property Management
04.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Administered operations to handle needs of more than 500 tenants across 149 property units.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Assistant Store Manager

Burlington
05.2017 - 11.2020
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Partnered with store and district management to capitalize on new retail business opportunities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Store Manager

Babies R Us/ Toys R Us
04.2015 - 04.2017
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.

Education

High School Diploma -

Tokay High School
Lodi, CA
06.1994

Skills

  • Administrative Support
  • Administrative Leadership
  • Multi-Family Property Management
  • Maintaining Office Records
  • Office Reception
  • Recordkeeping and File Management
  • Handling Complaints
  • Administration and Operations
  • Customer Relationship Management
  • Bid Proposals
  • Interior Renovations

Timeline

Property Manager

TNT Property Management
04.2020 - Current

Assistant Store Manager

Burlington
05.2017 - 11.2020

Assistant Store Manager

Babies R Us/ Toys R Us
04.2015 - 04.2017

High School Diploma -

Tokay High School

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Krisann Hicks