Krisann Smith

• Executed accurate picking, packing, and labeling of merchandise for timely shipments.
• Conducted thorough inspections of inventory, documenting defects systematically.
• Verified incoming shipments against purchase orders to ensure accuracy.
• Counted and confirmed inventory prior to organizing in designated areas.
• Maintained precise inventory records through utilization of scanners and warehouse management software.
• Affixed pricing to items using established protocols and automated systems.
• Ensured efficiency in transport by packaging and labeling products correctly.

· Accurately took guests food orders, being mindful off all allergies and dietary restrictions at the table. Made honest suggestions for add-ons and substitutions, along with wine pairings and a la cart items.

· Correctly relayed orders to the kitchen using point of sales system. notifying them of all allergies and preferences for over 16+ tables.

· explain our companies reward program benefits to guest, or used their rewards number to add points to account.

· Help train new employees correct company protocol, safety procedures, and service expectations, along with proper food handling to avoid cross contamination.

· Answer customer inquiries and resolve issues promptly using my team and managers for support.

· Receive in depth training o proper food protocol and handling techniques, including proper freezer and walk-in placement, appropriate food and soup temperatures, and proper safe equipment cleaning.

• Recommended wines tailored to guest preferences and occasions.
• Developed promotional events emphasizing wine education and appreciation.
• Assisted customers in selecting suitable wines for meals and special events.
• Prepared and served diverse alcoholic and non-alcoholic beverages.
• Trained new bartenders on procedures, drink recipes, and service standards.
• Monitored customer behavior to uphold responsible alcohol service practices.
• Created specialty cocktails using seasonal ingredients and aligning with customer tastes.

• Achieved high guest satisfaction through accurate order recording and team collaboration.
• Conducted training for new servers on food safety and service expectations.
• Managed guest greetings and seating assignments based on rotation system.
• Supported waitstaff by busing tables and facilitating drink orders promptly.
• Ensured exceptional service delivery characterized by friendliness and efficiency.
• Systematically cleaned and replenished table settings, condiments, and machines.

• Conducted nightly audits and reconciliations of hotel financial transactions.
• Supervised guest check-in and check-out processes during overnight shifts.
• Compiled daily revenue reports for management review and analysis.
• Collaborated with housekeeping to ensure optimal room availability and cleanliness.
• Managed night audit documentation, confirming occupancy and revenue figures.
• Balanced cash and credit transactions, preparing registers for next day’s operations.

• Facilitated product discovery for customers by answering questions and offering tailored advice.
• Addressed customer inquiries and complaints swiftly to maximize satisfaction rates.
• Delivered exceptional customer service through warm greetings and attentive interactions.
• Ensured store cleanliness across all areas, including floors, windows, and display sections.
• Educated customers on product features and proper usage to support informed purchasing decisions.
• Created appealing merchandise arrangements with clear signage to boost sales and manage inventory.