Krisanna Antill

DUTIES PERFORMED BEFORE COMMUNICARE BECAME OWNER

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Prepared month-end closing entries for detailed reporting and recordkeeping.
• Managing accounts payable using accounting software and other programs such as Sage and DSSI
• Handling accounts payable for separate entities and vendors
• Analyzing workflow processes
• Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures
• Processing due invoices for payments

DUTIES PERFORMED AFTER COMMUNICARE BECAME OWNER

• Filtered accounts payable invoice email for all nursing homes owned by Communicare in WV and OH
• Reviewed contracts and invoices in consolidated billing for processing
• Reviewed all statements for past due payments. Followed up with vendors as needed

• Handled confidential information in professional manner.
• Answered high volume of phone calls and email inquiries.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Submitted temporary financial assistance applications offered to Veteran's in need
• Editor and Publisher of department's quarterly newspaper
• Editor and Publisher of department's monthly bulletin

DUTIES AS ADMINISTRATIVE ASSISTANT

• Answered phones and responded to emails in timely manner
• Submitted workers compensation claims for HR department
• Assisted HR department with trainings and seminars as needed
• Managed certificate of insurance for seventeen nursing homes owned by Stonerise Healthcare
• Assisted with CEO events
• Booked flights and hotels for meetings

DUTIES AS BILLING MANAGER

• Reviewed billing problems, researched issues, and resolved concerns.
• Perform posting charges
• Conduct duties in a professional and timely fashion
• Submit billing data to the appropriate insurance providers
• Process claims
• Resolve denial instances
• Deploy, maintain and report on various programs

• Processed client payments and updated accounts.
• Supported customer satisfaction through regular follow-up and communication.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Rebilled late charges
• Made appropriate insurance adjustments for medicaid insured patients
• Responsible for mailing Itemized statements to patient as requested
• Mailed financial assistance application when requested by patient.
• Completed diagnosis correction forms and sent to appropriate physician for correction
• Worked insurance denials and posted insurance payments to patient accounts
• Completed ER complaints when requested by patient.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.