Krisanna Florke
Miami
Summary
Dynamic customer service professional with a proven track record at Space Coast Credit Union, excelling in problem-solving and effective communication. Recognized for enhancing customer satisfaction and loyalty through empathetic issue resolution. Skilled in managing high-pressure situations while consistently exceeding performance metrics and delivering exceptional service experiences.
Overview
6
6
years of professional experience
Work History
Call Center Associate
Space Coast Credit Union
03.2025 - Current
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Customer Service Representative
QVC Call Center
08.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
Absolute Smiles Dental
07.2021 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
New Canvassing Experience
01.2019 - 07.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Communications
Florida Gulf Coast University
Fort Myers, FL05-2019
Skills
- Problem-solving skills
- Resolving issues
- Customer communications
- Answering questions
Timeline
Call Center Associate
Space Coast Credit Union
03.2025 - Current
Customer Service Representative
QVC Call Center
08.2023 - 03.2025
Front Desk Receptionist
Absolute Smiles Dental
07.2021 - 08.2023
Customer Service Representative
New Canvassing Experience
01.2019 - 07.2021
Bachelor of Arts - Communications
Florida Gulf Coast University
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