Krischele Leon
Compton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Ride Operator
Disneyland Resort
Anaheim, CA
04.2016 - 06.2026
- Operated rides safely and efficiently, ensuring guest satisfaction and adherence to safety protocols.
- Monitored ride performance, identifying issues and coordinating timely maintenance with technical teams.
- Trained new operators on safety procedures, equipment handling, and guest interaction best practices.
- Implemented process improvements to enhance ride operations and reduce downtime during peak hours.
Attractions Trainer
Disneyland Resort
Anaheim, CA
05.2019 - 06.2023
- Developed and implemented training programs for new team members, enhancing onboarding efficiency.
- Facilitated workshops to improve guest service skills among staff, fostering a culture of excellence.
- Mentored junior trainers, providing guidance on effective teaching methods and engagement techniques.
- Evaluated training effectiveness through assessments and feedback, continuously refining curriculum content.
Attractions Supervisor
Disneyland Resort
Anaheim, CA
09.2016 - 06.2026
- Supervised daily operations ensuring optimal guest experiences and safety compliance.
- Trained and mentored team members on customer service standards and operational procedures.
- Developed and implemented staff schedules to maximize efficiency and coverage during peak hours.
- Coordinated maintenance activities for attractions, enhancing overall reliability and guest satisfaction.
- Monitored performance metrics, identifying areas for improvement in guest engagement strategies.
- Collaborated with cross-functional teams to create promotional events that increased visitor attendance.
Computer Systems Facilitator
Disneyland Resort
Anaheim, CA
11.2025 - 06.2026
- Facilitated engaging workshops to enhance guest experience and team collaboration.
- Developed training materials for new facilitators, ensuring consistent service delivery standards.
- Coordinated with cross-functional teams to align event logistics with organizational objectives.
Manager of Operations
Pacific Taekwondo Training Center
Rancho Cucamonga, CA
09.2013 - 12.2015
- Streamlined daily operations to enhance training efficiency and participant satisfaction.
- Developed and implemented training schedules to optimize resource allocation and instructor availability.
- Oversaw inventory management processes for uniforms and equipment, ensuring timely restocking.
- Trained and mentored staff on operational best practices, fostering a collaborative team environment.
- Collaborated with instructors to refine curriculum offerings based on industry trends and student needs.
Education
Associate of Science - Respiratory Therapy
San Joaquin Valley College
Rancho Cucamonga, CA05-2013
Skills
- Strategic planning
- Facilitation techniques
- Staff management
- Community outreach
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- MS office
Timeline
Computer Systems Facilitator
Disneyland Resort
11.2025 - 06.2026
Attractions Trainer
Disneyland Resort
05.2019 - 06.2023
Attractions Supervisor
Disneyland Resort
09.2016 - 06.2026
Ride Operator
Disneyland Resort
04.2016 - 06.2026
Manager of Operations
Pacific Taekwondo Training Center
09.2013 - 12.2015
Associate of Science - Respiratory Therapy
San Joaquin Valley College