Krischele Ann Leon
Compton,CA
Summary
Proven leader with a track record of enhancing guest experiences at the Disneyland Resort, achieving the highest guest counts in four years through meticulous safety audits and innovative team coaching. Excelled in team building and MS Excel, driving staff development and operational efficiency at Pacific Taekwondo Training Center. Skilled in emergency evacuation procedures, ensuring guest and staff safety.
Overview
11
11
years of professional experience
Work History
Indiana Jones Adventure Working Lead
Disneyland Resort
Anaheim, CA
09.2021 - Current
- Provides exceptional and personalized Guest service to over 1,600 Guests per hour in a fast-paced, attraction location.
- Oversees the operation of Indiana Jones Adventure, keeping the Five Keys at the forefront of all decision making.
- Mentors Cast by giving them honest, constructive feedback to develop their leadership and reach their goals.
- Completes daily safety audits to ensure Cast Members follow operating guidelines and consistently achieve success, resulting in the highest rate of reaching hourly Guest Carried Targets since 2019 and the highest hourly Guest counts in four years.
- Encourages Diversity, Equity, and Inclusion by participating in monthly Westside inclusion meetings, and partnering with my Area Manager to facilitate meetings and increase Cast participation.
- Assisted in launching a Courtesy initiative to inspire Cast to utilize the S.E.R.V.I.C.E. model to find creative ways to enrich Guest experience.
Indiana Jones Adventure Trainer
Disneyland Resort
Anaheim, CA
05.2019 - 06.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
Manager of Operations
Pacific Taekwondo Training Center
Rancho Cucamonga, CA
09.2013 - 12.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Education
Associate of Science - Nursing
Long Beach City College
Long Beach, CAAssociate of Science - Respiratory Therapy
San Joaquin Valley College
Rancho Cucamonga, CA05.2013
Skills
- Team Building Exercises
- Group leadership
- Emergency evacuation procedures
- Safety Procedures Expertise
- Safety Procedures
- MS Outlook
- MS Excel
- Ride set up
- Safety Monitoring
- Customer Service
Timeline
Indiana Jones Adventure Working Lead
Disneyland Resort
09.2021 - Current
Indiana Jones Adventure Trainer
Disneyland Resort
05.2019 - 06.2023
Manager of Operations
Pacific Taekwondo Training Center
09.2013 - 12.2015
Associate of Science - Nursing
Long Beach City College
Associate of Science - Respiratory Therapy
San Joaquin Valley College