Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Krischelle Replogle

Marshfield,MO
Krischelle Replogle

Summary

Efficient Branch Office Administrator known for productivity and ability to complete tasks swiftly. Specialize in office management, customer service, and financial reporting. Excel in communication, problem-solving, and time management skills, ensuring smooth operation of branch activities.

Background includes money management, security oversight, and account development. Proficient in sales, relationship-building and complex problem-solving.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
years of professional experience

Work History

Edward Jones
Marshfield, MO

Branch Office Administrator
02.2017 - Current

Job overview

  • Managed calendar schedules for advisors to coordinate appointments and meetings.
  • Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.
  • Handled customer inquiries promptly via telephone or email.
  • Greeted clients warmly upon their arrival at the office and provided assistance when needed.
  • Kept office supplies stocked and equipment in good working order.
  • Answered customer questions, researched issues, and directed visitors to correct office personnel.
  • Generated invoices, processed checks and updated accounts.
  • Resolved customer complaints or answered customers' questions.
  • Processed invoices, payments and other financial transactions accurately.

Zyia
Marshfield, MO

Sales Representative
09.2020 - 06.2024

Job overview

  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Researched competitors' products, prices, and sales techniques.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Operated register, handled cash and processed credit card transactions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Posed as models for advertising, artistic creation and display of goods.
  • Recruited, hired and trained new hires to optimize profitability.

Cato Fashions
Marshfield, MO

Sales Associate
02.2020 - 05.2021

Job overview

  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.

Imagination Station Early Learning Center
Marshfield, MO

Childcare Teacher
08.2015 - 05.2017

Job overview

  • Assisted in planning, implementing and supervising age-appropriate activities for children ages 3-13.
  • Created a safe, clean and stimulating environment for children to learn and grow.
  • Supervised outdoor activities such as sports, playground games and field trips.
  • Organized field trips to local museums, parks and other educational sites.
  • Maintained classroom order by enforcing rules set by administration staff.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Organized and led activities to promote physical, mental and social development.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.
  • Coordinated with co-teachers and staff to plan and execute school events and field trips.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Provided positive guidance to help children develop socially, emotionally, physically and cognitively.

Householder law office
Marshfield, Missouri

Filing Clerk
11.2013 - 10.2015

Job overview

  • Maintained filing systems and categorized documents according to established procedures.
  • Processed incoming mail, sorted documents, and distributed appropriately.
  • Prepared and organized files for storage, archiving, and retrieval.
  • Verified accuracy of filing information such as names and numbers.
  • Created new folders or updated existing ones when necessary.
  • Ensured proper security protocols were followed when handling confidential data.
  • Provided support to staff members regarding the organization of files.
  • Organized physical file cabinets by rearranging contents accordingly.
  • Classified information into chronological, alphabetical, or numerical order.

Self Employed Services
Marshfield, MO

Babysitter
06.2013 - 08.2015

Job overview

  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Tailoring activities based on the individual needs of each child under care.
  • Administering medication when needed according to parent instructions.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Developing creative ways to encourage learning through everyday experiences.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Responsibly watched children while parents were out.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Enforced rules to teach good manners and maintain safe environment.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Read stories and played alphabet games to promote early literacy.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Organized creative activities to develop children's physical, emotional and social growth.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Provided direct-care services for children of varying ages.

Metropolitan National Bank
Marshfield, Missouri

Bank Teller
08.2009 - 03.2013

Job overview

  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Provided assistance to other tellers during peak business hours as needed.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Prepared reports on transaction activity for management review.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Bob Evans Restaurant
Springfield , MO

Server
10.2007 - 07.2009

Job overview

  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Belton High School
Belton, MO

High School Diploma
05-2007

University Overview

Skills

  • Accounting expertise
  • File Organization
  • Word Processing
  • Leadership and supervision
  • Preparing reports
  • Scheduling appointments
  • Document Scanning
  • Operations Management
  • Meeting Coordination
  • Processing policies
  • Preparing Correspondence
  • Customer Engagement
  • Inventory Management
  • Document Preparation
  • Updating client data
  • Developing promotions
  • Telephone reception
  • Client Relationship Building
  • Setting up appointments
  • Supply Inventory
  • Office Management

Timeline

Sales Representative
Zyia
09.2020 - 06.2024
Sales Associate
Cato Fashions
02.2020 - 05.2021
Branch Office Administrator
Edward Jones
02.2017 - Current
Childcare Teacher
Imagination Station Early Learning Center
08.2015 - 05.2017
Filing Clerk
Householder law office
11.2013 - 10.2015
Babysitter
Self Employed Services
06.2013 - 08.2015
Bank Teller
Metropolitan National Bank
08.2009 - 03.2013
Server
Bob Evans Restaurant
10.2007 - 07.2009
Belton High School
High School Diploma

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Krischelle Replogle