Kriseana Millican
Davis,CA
Summary
Motivated Lead Patient Service Specialist with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare EMR and scheduling software.
Overview
9
9
years of professional experience
Work History
Lead Patient Service Specialist
Select Physical Therapy
Concord, CA
01.2019 - Current
- Provided customer service to patients and families in a professional manner.
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
- Ensured compliance with all applicable regulations regarding patient privacy and safety standards.
- Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
- Assisted with training new staff members on policies and procedures related to patient services.
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
Care Manager
Sunrise Senior Living
San Gabriel, CA
07.2015 - 02.2020
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Identified risk management concerns and reported scenarios to appropriate management.
Education
Certification - Medical Office
Kaplan College - Stockton
Stockton, CA02.2008
Some College (No Degree) - Health Administration
Southern New Hampshire University
Hooksett, NHSkills
- Medical Filing
- Documenting and Recording Information
- Registration and Scheduling
- Administrative and Office Support
- Insurance Authorizations
- Time Management and Prioritization
- Benefits Explanation
- Multi-Line Telephone Systems
- Patient Confidentiality and Data Security
- Data Collection
- Complaint resolution
- Data Entry
- Documentation
- Senior leadership support
- Administrative Support
- Professional telephone demeanor
- Clerical Support
- 10-Key
Timeline
Lead Patient Service Specialist
Select Physical Therapy
01.2019 - Current
Care Manager
Sunrise Senior Living
07.2015 - 02.2020
Certification - Medical Office
Kaplan College - Stockton
Some College (No Degree) - Health Administration
Southern New Hampshire University
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