Kriselda Villalpando
Dallas,TX
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Texas Instruments
Arlington , TX
11.2015 - 04.2018
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Processed referrals for specialist care when requested by physicians or patients.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and confirmed patient appointments and consultations.
Medical Assistant/Medical Receptionist
Premier OB/GYN
Sunnyvale, TX
01.2006 - 10.2015
- Responded to patient callbacks and phone-in prescription refill requests.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Checked patients in and out for appointments and collected co-payments.
- Processed referrals for specialist care when requested by physicians or patients.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled and confirmed patient appointments and consultations.
- Informed patients of financial responsibilities prior to rendering services.
Timeline
Medical Receptionist
Texas Instruments
11.2015 - 04.2018
Medical Assistant/Medical Receptionist
Premier OB/GYN
01.2006 - 10.2015