Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krisha Ashton

Kearny

Summary

Dynamic Registered Client Service Associate with a proven track record at Morgan Stanley, excelling in client relationship management and regulatory compliance. Adept at appointment scheduling and documentation preparation, I foster strong client connections and ensure seamless service delivery, driving satisfaction and loyalty in a fast-paced financial environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Registered Client Service Associate

Morgan Stanley, Wealth Management
Toms River
10.2022 - Current
  • Provided exceptional customer service by promptly addressing client inquiries and service requests.
  • Coordinated appointment scheduling for client meetings, ensuring efficient time management.
  • Maintained organized client files and records to facilitate easy access and retrieval.
  • Collaborated with financial advisors to deliver accurate and timely information to clients.
  • Developed strong relationships with clients through attentive support and service.
  • Prepared necessary documentation for new accounts, transfers, and distributions.
  • Initiated wire transfers based on client or broker requests, ensuring compliance with regulations.
  • Documented client interactions in CRM, tracking requests and resolutions for future reference.

Registered Client Service Associate

Merrill Lynch
Toms River
07.2021 - 10.2022
  • Facilitated client account inquiries and service requests with professionalism and accuracy.
  • Managed appointment scheduling for meetings with clients and financial advisors.
  • Coordinated with financial advisors to deliver precise information to clients.
  • Maintained organized client files for quick access and efficient documentation.
  • Initiated wire transfers as requested by clients or brokers, ensuring compliance.
  • Prepared necessary documents for new accounts and account transfers.
  • Participated in weekly team meetings to discuss industry trends and enhance best practices.
  • Adhered to FINRA regulations to uphold integrity of client data.

Branch Manager

Bank of America
Toms River
08.2014 - 07.2022
  • Directed daily branch operations, ensuring excellence in customer service and compliance with regulations.
  • Managed staff scheduling, hiring, and training to optimize team performance.
  • Processed transactions efficiently using banking software systems, enhancing operational efficiency.
  • Conducted regular performance reviews to assess and improve employee contributions.
  • Monitored monthly financial performance, identifying areas for improvement and growth.
  • Provided guidance to team members on resolving customer service issues effectively.
  • Motivated and inspired team members to achieve full potential, driving profitability.

Education

High School Diploma -

Harrison High School
Harrison, NJ
06-1994

Skills

  • Appointment scheduling
  • Account management
  • Client relationship management
  • Customer service
  • Regulatory compliance
  • Documentation preparation

Certification

  • SIE
  • Series 7
  • Series 66

Timeline

Registered Client Service Associate

Morgan Stanley, Wealth Management
10.2022 - Current

Registered Client Service Associate

Merrill Lynch
07.2021 - 10.2022

Branch Manager

Bank of America
08.2014 - 07.2022

High School Diploma -

Harrison High School

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