Krisha Malkemus
Villa Park,CA
Summary
Dedicated CSR professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Retail Manager, Buyer, Visual Merchandiser
Kira Kids
06.2016 - 06.2017
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Controlled store inventory and reviewed cash handling and operations reports
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Exhibited excellent people skills during interaction with employees and customers
- Completed daily paperwork and computer entry of sales data as established by management
- Trained and developed new employees for ease of transition into team
- Answered questions about store policies and addressed customer concerns
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Managed purchasing, sales, marketing and customer account operations efficiently
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Reduced operational risks while organizing data to forecast performance trends
Customer Service Representative
Four Star Distribution
06.2007 - 09.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Exhibited high energy and professionalism when dealing with clients and staff
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
Customer Service Representative
Obey Clothing
08.2005 - 04.2007
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained up-to-date knowledge of product and service changes
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Sought ways to improve processes and services provided
- Managed timely and effective replacement of damaged or missing products
- Reached out to customers after completed sales to suggest additional service or product purchases
Customer Service Representative
One Distribution / Kr3w Clothing
06.2003 - 08.2005
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Followed up with customers about resolved issues to maintain high standards of customer service
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Managed timely and effective replacement of damaged or missing products
- Investigated and resolved accounting, service and delivery concerns
- Reached out to customers after completed sales to suggest additional service or product purchases
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
Receptionist
Split
11.2000 - 06.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Ordered office supplies to maintain office efficiency
- Managed multiple tasks and met time-sensitive deadlines
- Organized, maintained and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Helped office staff prepare reports and presentations for internal or client-related use
- Answered phone promptly and directed incoming calls to correct offices
Education
Some College (No Degree) - General Education
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Loara High School
Anaheim, CA06.2000
Skills
- Microsoft Windows 95, 98, XP, 10,
- Mac, MS Office Applications (Excel, Outlook,
- Word), AS400, Full Circle, Apparel Magic, Blue
- Cherry, Centerstone, Shopify, Brandboom and
- File maker
Timeline
Retail Manager, Buyer, Visual Merchandiser
Kira Kids
06.2016 - 06.2017
Customer Service Representative
Four Star Distribution
06.2007 - 09.2011
Customer Service Representative
Obey Clothing
08.2005 - 04.2007
Customer Service Representative
One Distribution / Kr3w Clothing
06.2003 - 08.2005
Receptionist
Split
11.2000 - 06.2003
Some College (No Degree) - General Education
Orange Coast College
High School Diploma -
Loara High School
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