Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Krisha Ross

Los Angeles,CA

Summary

Highly motivated Retail Manager with 3 years of experience mentoring 20+ associates, improving sales and customer satisfaction while reducing operational cost year over year.

Skilled in cultivating and executing effective customer engagement, Visual

Merchandising Strategies and analyzing sales data to identify opportunities for

targeted promotional campaigns.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Sales Merchandiser

Advantage solutions
Los Angeles
07.2015 - Current
  • Demonstrated excellent teamwork collaborating with Store managers and Scan Coordinators to get tags on shelf for product on planogram and "sale items"
  • Proficient in communicating out of stocks, order suggestions, product rotation and pulling product off shelf prior to expiration date
  • Maintained a meticulous approach to organizing and maintaining cleanliness in the backroom/backstock area
  • Extensive experience in CVS pharmacy with regulatory audits, front of store and pharmacy
  • Lead training exercises with fellow colleagues on CVS safety compliance, recently updated categories, and Pharmacy compliances
  • Worked closely with at least 15+ CVS Store/Pharmacy managers to ensuring CVS regulations are adhered to monthly

Floral Manager

Ralphs
Los Angeles
03.2015 - 01.2020
  • Developed comprehensive product knowledge increasing sales year over year by 45%
  • Trained and mentored 10+ sales associates; focusing on sales techniques and guest services resulting in a 95% Customer Satisfaction rating for my department
  • Implemented inventory management strategies, leading to a 20% decrease in stock discrepancies and a 16% reduction in shrinkage.
  • Performed and executed all job tasks assigned by store manager on or before deadline
  • Knowledge and experience in register audits, payroll and bookkeeping
  • Enhanced productivity in handling product orders, ensuring availability of items and avoiding stockouts.
  • Managed associate schedules for a duration of 3 years
  • Converted data into business reports for various departments
  • Proficient in root cause analysis techniques for improving various areas of opportunity

Education

High school diploma -

Five Keys Charter School

Skills

  • Compassionate Leader
  • Patient
  • Coachable
  • Critical Thinking
  • Adaptable
  • Accountable
  • Effective Communication skills
  • Customer/Guest Services
  • Inventory Management
  • Lean Thinking and Problem Solving
  • Regulatory Compliance
  • Attention to detail
  • Payroll knowledge
  • Scheduling

Certification

  • In 2017 I was awarded a plaque and certificate at a Congress member dinner from our mayor Karen Bass on behalf of job opportunities for foster youth in Washington DC. I sat on many panels and platforms with other members of congress to aid in the funding of more opportunities for emancipated youth such as myself, to help us sustain our livelihoods as adults as we pave our ways to success despite our unfortunate upbringing.

Timeline

Retail Sales Merchandiser

Advantage solutions
07.2015 - Current

Floral Manager

Ralphs
03.2015 - 01.2020

High school diploma -

Five Keys Charter School

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Krisha Ross