Telecommunication Assistant
New Field Exhibition Organizing L.L.C.
- Contacting potential and existing clients to inform them about the service/event
- Responsible for closing sales deals over the phone and maintaining good customer relationships
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Tracking and keeping records of calls and sales and note useful information
- Managing relationships with vendors and attendees
- Manage large volumes of inbound and outbound calls in a timely manner
- Utilize active listening skills to identify customer needs
- Adhere to communication scripts to properly address various topics
- Utilize upselling techniques to promote additional products
- Respond to emails and maintain customer database
- Responsible of encoding the leads using the CRM