Krishanna Diallo

• P>Offering experience and training in Business Management, Sales Support, Customer Service, Employee Supervision, Public Relations, Account Management and implementing policies & procedures.
• Proficient in completing projects to high standards in time-critical situations.
• Strengths include excellent leadership, organizational, time management, interpersonal, and critical thinking skills. Able to easily establish and maintain effective business & customer relationships.
• As my resume indicates, I have a background of experience and training in Business Management, Sales Support, Customer Service, Sales, Employee Supervision, Public Relations, Account Management and implementing policies & procedures. Listed my education, training, and achievements. I've effectively coached/mentored call center leads and CSRs regarding operational and procedural changes. Managed escalated calls and implemented the best course of action to resolve issues. Researching and examining and processing confidential official documents. Analyzed call volume trends; forecasts future staffing needs and prepared call center schedules to ensure adequate coverage for workdays, weekends, and holidays. Completed disciplinary actions relating to attendance, job performance and conduct, as necessary. Effectively communicates with management to pinpoint and resolve problems, reduce errors, prepare for marketing drives, procedural changes, new product roll out, system changes, etc. Conducted applicant interviews and selected call center employees. Have experience with maintaining ongoing relationships with national partners such as Reliant, BHG, Capital Alliance, Katz, National Funding and Learnability. Provided internal and external partners with daily reporting to achieve high satisfaction and increase business volume. Designed action plans unique to each employee regarding training and re-training needed in the learning lab, assigning additional responsibilities, etc., as well as recognized employees for their excellent job performance. Work ethic, professional experience, leadership abilities, people skills, flexibility, and collaborator abilities can make me an asset to your organization. Thank you, Krishanna L. Diallo Resume Enclosed

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

As my resume indicates, I have a background of experience and training in Business Management, Sales Support, Customer Service, Sales, Employee Supervision, Public Relations, Account Management and implementing policies & procedures. Listed my education, training, and achievements. I've effectively coached/mentored call center leads and CSRs regarding operational and procedural changes. Managed escalated calls and implemented the best course of action to resolve issues. Researching and examining and processing confidential official documents. Analyzed call volume trends; forecasts future staffing needs and prepared call center schedules to ensure adequate coverage for workdays, weekends, and holidays. Completed disciplinary actions relating to attendance, job performance and conduct, as necessary. Effectively communicates with management to pinpoint and resolve problems, reduce errors, prepare for marketing drives, procedural changes, new product roll out, system changes, etc. Conducted applicant interviews and selected call center employees. Have experience with maintaining ongoing relationships with national partners such as Reliant, BHG, Capital Alliance, Katz, National Funding. Provided internal and external partners with daily reporting to achieve high satisfaction and increase business volume. Designed action plans unique to each employee regarding training and re-training needed in the learning lab, assigning additional responsibilities, etc., as well as recognized employees for their excellent job performance. Work ethic, professional experience, leadership abilities, people skills, flexibility, and collaborator abilities can make me an asset to your organization.

Thank you,

Resume Enclosed

Krishanna Diallo