Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Krishanna Johnson

Senior Property Manager
Oxon Hill,MD
Krishanna Johnson

Summary

Efficient property management leader offering extensive history in Washington, DC-area property management. Expert administrator and people manager with a track record of accomplishment in optimizing operations into lean and successful business enterprises. Work well under pressure and with teams at all levels to accomplish business targets and exceed performance expectations.

Overview

14
years of professional experience

Work History

ERNST EQUITIES, LLC

SENIOR PROPERTY MANAGER
09.2019 - 08.2023

Job overview

  • Managed portfolio of 19 properties across Washington, DC and Prince Georges County, MD with combined yearly revenue of estimated $30 million
  • Promoted property across the area with traditional and online strategies as well as in-person community networking
  • Oversaw property administration with a hands-on approach, regularly checking records to identify and correct deficiencies
  • Satisfied both tenants and owners, effectively managing relationships and handling routine needs
  • Surveyed surrounding areas to compare and determine market value, rental and sale rates
  • Oversaw teams of office and maintenance personnel supporting residential and commercial properties
  • Collected rent, deposits and advance after signing contracts
  • Distributed fliers and posted listings online to advertise new and vacant properties
  • Conducted termination of leases for non-compliant tenants
  • Scheduled maintenance and repairs for properties as required
  • Investigated complaints from tenants and resolved issues
  • Informed tenants and property owners regarding taxes and lease expiration dates.
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.
  • Administered operations to handle needs of more than 300 tenants across 15 property units.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Generated leads for sales and rental properties through cold calls and referrals.

BORGER MANAGEMENT

ASSISTANT COMMUNITY MANAGER
08.2016 - 08.2019

Job overview

  • Served fast-paced office by skillfully handling administrative and accounting needs
  • Promoted property features and amenities with guided tours and open-house events for prospective tenants and buyers
  • Converted inquiries into tours at high rates, fielding telephone, email and in-person requests with persuasive communication style and strong sales abilities
  • Helped keep income and occupancy high with proactive tenant relations
  • Addressed tenant complaints or inquiries and implemented timely resolutions
  • Promoted vacancies on community website, social media platforms and local rental listing databases
  • Recruited, hired and provided performance feedback to employees, fostering service-oriented community.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

OCULUS REALTY

ASSISTANT COMMUNITY MANAGER
12.2013 - 08.2016

Job overview

  • Promoted property features and amenities with guided tours and open-house events for prospective tenants and buyers
  • Scheduled maintenance and repair operations for units and community common areas
  • Kept residences in compliance with DC building codes and related housing laws
  • Helped keep income and occupancy high with proactive tenant relations
  • Maintained accurate current accounts by diligently pursuing rental payments
  • Built team rapport and boosted morale with employee incentive programs
  • Clarified community policies, leasing terms and pricing structures for prospective rentals or purchases.

Education

CROSSLAND HIGH SCHOOL
Temple Hills

High School Diploma
06.1999

Skills

  • Staff supervision
  • Portfolio oversight
  • Owner support
  • Crisis management
  • Payment collection
  • Property Maintenance
  • Operating Procedures
  • Preventative Maintenance
  • Portfolio Oversight
  • Budget Management Skills
  • Bid Proposals
  • Excellent Scheduling Abilities

Timeline

SENIOR PROPERTY MANAGER

ERNST EQUITIES, LLC
09.2019 - 08.2023

ASSISTANT COMMUNITY MANAGER

BORGER MANAGEMENT
08.2016 - 08.2019

ASSISTANT COMMUNITY MANAGER

OCULUS REALTY
12.2013 - 08.2016

CROSSLAND HIGH SCHOOL

High School Diploma

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Krishanna JohnsonSenior Property Manager