Krishaun Grossett
Miramar,FL
Summary
Seasoned professional with a proven track record in customer service and administrative efficiency, notably with American Airlines. Skilled in organizational abilities and time management, adept at handling escalations and supervising staff to ensure optimal service delivery. Achieved significant improvements in customer satisfaction and operational workflow.
Overview
9
9
years of professional experience
Work History
Recreation Clerk
City of Fort Lauderdale Parks and Recreation
Fort Lauderdale , FL
08.2024 - Current
- Greeted customers and provided information about recreational activities and facilities.
- Maintained records of program registrations, participant attendance, and financial transactions.
- Provided customer service by answering inquiries from patrons regarding facility rules, regulations, fees, services, and available programs.
- Performed administrative duties such as filing paperwork or maintaining databases related to recreation programming.
- Processed payments received from patrons registering for recreational programs or using facility amenities.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Customer Service Agent/Supervisor
American Airlines
Charlotte , NC
05.2015 - 05.2021
- Oversee multiple agents and gates during each bank of flights.
- Ensure agents correctly follow policies and procedures.
- Coordinate with other departments to ensure all flights leave safely and on time.
- Developed and maintained positive relationships with customers to ensure customer loyalty and repeat business.
- Collaborated with other departments to ensure customer issues are resolved in a timely manner
- Trained and mentored new customer service agents in airline procedures and customer service best practices
- Responded to passenger inquiries regarding the airline, flight, and travel information
- Meet and dispatch aircrafts.
- Provide passengers with customer service. Book and rebook flights.
- Provided timely and accurate information to customers regarding flight schedules, fares, and promotions
- Trained and mentored new customer service agents in airline procedures and customer service best practices
Education
Certificate - Human Resources Management
University of Miami
Miami, FL08-2024
Skills
- Organizational abilities
- Time Management
- Handling Escalations
- Staff assignments and supervision
- Customer Service
- Policy Enforcement
- Hospitality and accommodation
- Goal-Oriented
Timeline
Recreation Clerk
City of Fort Lauderdale Parks and Recreation
08.2024 - Current
Customer Service Agent/Supervisor
American Airlines
05.2015 - 05.2021
Certificate - Human Resources Management
University of Miami
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