Krishaun Williams
Harvey,LA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Production-driven successful in fast-paced environments and over the years Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Postal Clerk
United States Postal Office
10.2018 - 04.2019
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 1,000 customers per shift
Sales Associate
TJ Max
12.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Senior Logistics Manager
United States Army
09.2013 - 12.2017
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Developed and implemented web-based tracking systems for improved monitoring.
- Led third-party vendors in achieving delivery time and cost targets.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Monitored logistics performance and identified improvement opportunities.
- Directed shipping and receiving of wide range of products daily.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with manufacturing and supply chain management.
Senior Logistics Manager
United States Army
07.2012 - 09.2013
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Developed and implemented web-based tracking systems for improved monitoring.
- Led third-party vendors in achieving delivery time and cost targets.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Monitored logistics performance and identified improvement opportunities.
- Directed shipping and receiving of wide range of products daily.
Senior Logistics Specialist
United States Army
09.2009 - 07.2012
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Managed inventory levels to verify availability of stock for customer orders.
- Prepared and presented reports to management on logistics performance.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Created reports to provide insights into logistics operations and performance.
- Monitored and adjusted inventory levels according to demand.
- Analyzed customer requirements and provided customized logistics solutions.
- Implemented and developed supply chain strategies to optimize efficiency.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Implemented systems and procedures for accurate data collection and reporting.
Unit Supply Specialist (92Y)
United States Army
03.2001 - 09.2009
- Completed regular inventory counts of equipment on book for unit.
- Maintained records of supply transactions for accuracy and tracking.
- Oversaw supply requests, accountability, and receipts.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
- Prepared unit and organizational supply documentation.
- Evaluated unit supply requirements and coordinated timely replenishment.
- Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
Sales Associate
Footaction USA
05.1997 - 08.1997
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Secretary
Manpower Temporary Services
05.1995 - 08.1995
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
MBA - Business Administration And Marketing
American InterContinental University
Schaumburg, IL07.2019
BBA - Business Administration
American InterContinental University
Schaumburg, IL06.2018
High School Diploma -
John Ehret High School
Marrero, LA05.1996
Skills
- Problem-Solving Skills
- Training Junior Team Members
- Pricing Structures
- Customer Deliveries
- Staff Development
- Quality Assurance
Accomplishments
Retirement/Honorable-December 24,2017
Certification
- CM - Certified Manager Certification
- Master Resilience Training Course- 2011
- Senior Leadership Course-2011
- Sexual Harassment/Assault Response and Prevention Course-2010
- Unit Supply Operation/Management-2005
- Unit Supply Specialist-2001
Timeline
Postal Clerk
United States Postal Office
10.2018 - 04.2019
Sales Associate
TJ Max
12.2017 - 02.2018
Senior Logistics Manager
United States Army
09.2013 - 12.2017
Senior Logistics Manager
United States Army
07.2012 - 09.2013
Senior Logistics Specialist
United States Army
09.2009 - 07.2012
Unit Supply Specialist (92Y)
United States Army
03.2001 - 09.2009
Sales Associate
Footaction USA
05.1997 - 08.1997
Secretary
Manpower Temporary Services
05.1995 - 08.1995
MBA - Business Administration And Marketing
American InterContinental University
BBA - Business Administration
American InterContinental University
High School Diploma -
John Ehret High School
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