Summary
Overview
Work History
Education
Skills
Timeline
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Krishauna Gray

Orlando,FL

Summary

Customer service professional with focus on resolving issues and enhancing customer satisfaction. Skilled in active listening, problem-solving, and effective communication. Strong team collaborator, adaptable to changing needs, and consistently achieving results. Known for reliability and maintaining high standards.

Overview

20
20
years of professional experience

Work History

Customer Advocate

JPMorgan Chase
06.2024 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

Server

Chili’s
04.2022 - 05.2024
  • Possess proficient knowledge of the menu in order to explain our offerings to the Guests, inform them of current food promotions and specials, and answer any questions
  • Accurately writes food and beverage orders on Guest tickets and enters order into POP quickly and in proper sequence, using appropriate abbreviations and charges
  • Serves food and beverages to Guests in a timely manner, which includes retrieving food orders from the kitchen and transporting them to the Guests in the servers’ section, as well as for any other section in the restaurant.

Customer Representative

Southwest Airline
09.2022 - 11.2023
  • Organize a huge number of incoming phone calls
  • Obtain sales leads
  • To achieve client satisfaction, identify and analyze their demands
  • Through open and engaging communication, build long-term connections and trust with customer accounts
  • Provide accurate, valid, and complete information using the right methods/tools
  • Meet sales and phone handling quotas for the personal/customer service team
  • Handle client concerns, providing suitable solutions and alternatives within the timeframes set; follow up to confirm that the issue has been resolved.

Front Desk Staff GYN Oncology

Advent Health
11.2020 - 11.2022
  • Welcomes patients appropriately, accurately updates, verifies, and enters patient demographics (including insurance and billing) and processes/scans all forms into appropriate systems
  • Maintains an effective operational flow by communicating patients’ status to appropriate team members and keeping patient apprised
  • Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in
  • Ensures cash control by collecting processing and balancing funds in the practice’s designated system and documents properly per AHMG guideline.

Patient Food Hospitality Attendant

Orlando Health
10.2018 - 04.2019
  • Displays excellent communication and customer service skills with patients, nursing staff and visitors
  • Responsible for delivery of the proper tray to the correct patient using proper customer service skills
  • Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient
  • Responsible for arranging trays on delivery cart and logging delivery times.

Customer Service Representative/Call Center

SunPass
07.2017 - 07.2018
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges.

Restaurant Server

Applebee's Grill + Bar
11.2016 - 06.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Take orders and serve food and beverages to patrons at tables in dining establishment
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Communicate with customers to resolve complaints or ensure satisfaction
  • Providing excellent customer service
  • Presenting menus to customers
  • Explaining menu items to customers
  • Answering questions from guest about food and beverages.

Ride Attendant/Park Greeter

Disney World
07.2012 - 03.2014
  • Responsibilities for this job include inspecting devices, providing instructions to riders, making sure patrons are installed safely, and implementing safety procedures
  • Assist guest into the park wave mickey hand to guest and kids
  • Welcome guest into the park and assist guest existing the park.

Cashier/Stock/Customer Service Representative

Dollar City
06.2004 - 01.2009
  • To provide prompt, friendly, helpful customer service and maintain the store in clean, full-stocked, and orderly condition
  • Responsible for taking money in the form of cash, check, or credit card
  • Scans items, provides change, balances drawer, and processes card transactions
  • Responsible for receiving merchandise, unloading, or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders
  • Works in stores, warehouses, stockrooms, and other storage facilities
  • May involve heavy lifting.

Education

Medical Assistant -

Concorde Career Institute
Orlando, FL
12.2012

High School Diploma -

Griggs International Academy
05-2010

Skills

  • ORGANIZATIONAL SKILLS (10 years)
  • TIME MANAGEMENT (10 years)
  • EXCEL (10 years)
  • MICROSOFT OFFICE (10 years)
  • POWERPOINT (10 years)
  • Customer Service (10 years)
  • Team Player
  • Proficient with Workday
  • Troubleshooting
  • Heavy Lifting
  • Sales
  • Computer Operation
  • Professionalism and strong work ethic
  • Positive Attitude
  • Computer Skills
  • Cashiering
  • Excellent time management skills
  • Leadership Experience
  • Communication
  • Critical thinking and problem solving
  • Multi-line phone system
  • Billing and payments
  • Problem-solving skills
  • Problem-solving abilities
  • Multitasking
  • Customer Relationship Management
  • Professionalism
  • Time management abilities

Timeline

Customer Advocate

JPMorgan Chase
06.2024 - Current

Customer Representative

Southwest Airline
09.2022 - 11.2023

Server

Chili’s
04.2022 - 05.2024

Front Desk Staff GYN Oncology

Advent Health
11.2020 - 11.2022

Patient Food Hospitality Attendant

Orlando Health
10.2018 - 04.2019

Customer Service Representative/Call Center

SunPass
07.2017 - 07.2018

Restaurant Server

Applebee's Grill + Bar
11.2016 - 06.2017

Ride Attendant/Park Greeter

Disney World
07.2012 - 03.2014

Cashier/Stock/Customer Service Representative

Dollar City
06.2004 - 01.2009

High School Diploma -

Griggs International Academy

Medical Assistant -

Concorde Career Institute

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Krishauna Gray