Krishawn sumler
dc,DC
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Knowledgeable Logistics Specialist skilled in managing supply chain operations and optimizing transportation routes. Proven ability to streamline logistics processes and support cost-effective distribution strategies. Demonstrated expertise in inventory management and vendor coordination.
Overview
4
4
years of professional experience
Work History
Concierge
Holiday Inn
02.2025 - 09.2025
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements for guests, ensuring seamless travel experiences.
- Assisted with event planning, managing logistics to deliver successful functions.
- Maintained up-to-date knowledge of local attractions and services to enhance guest recommendations.
- Developed personalized experiences for repeat guests, fostering loyalty and positive reviews.
- Trained new concierge staff on procedures and best practices to ensure consistent service quality.
- Implemented feedback mechanisms to gather guest insights, driving continuous service improvement initiatives.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Security Officer
Securitas Security Services USA
02.2023 - 11.2024
- Monitored premises to deter unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Responded swiftly to incidents, providing immediate assistance and reporting details to management.
- Collaborated with law enforcement during emergencies to enhance response effectiveness and coordination.
- Assisted in training new officers on security procedures and emergency response protocols.
- Utilized surveillance systems to monitor activities, documenting findings for incident reports as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Logistics Specialist
Navy
10.2021 - 10.2022
- Coordinated logistics operations to ensure timely delivery of supplies and equipment.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Analyzed shipping routes to optimize transportation efficiency and minimize costs.
- Developed standard operating procedures for logistics workflows, improving compliance and consistency.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Lisle, IL09-2026
Skills
- Guest service excellence
- Transportation coordination
- Event planning support
- Local attractions knowledge
- Conflict resolution techniques
- Active listening skills
- Security monitoring practices
- Emergency response collaboration
- Surveillance system utilization
- Logistics operation coordination
- Professional guest interactions
- Inventory management processes
- Time management capabilities
- Customer service
- Customer relationship building
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Team player mentality
- Telephone etiquette
- Hospitality
- Training and mentoring
Timeline
Concierge
Holiday Inn
02.2025 - 09.2025
Security Officer
Securitas Security Services USA
02.2023 - 11.2024
Logistics Specialist
Navy
10.2021 - 10.2022
Associate of Applied Science - Health Information Technology
DeVry University