Krishawn Ward
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Compliance Lead and Account Manager
MIBOR
Indianapolis, IN
06.2023 - Current
- Resolved a wide spectrum of compliance issues for MIBOR members, achieving an exceptional 90% customer satisfaction rate.
- Spearheaded the development of a sophisticated monthly reporting system, facilitating data-driven decision-making and proactive measures.
- Fostered and nurtured client relationships, actively promoting MIBOR services, and consistently driving customer satisfaction.
- Initiated the documentation of rule discrepancies, leading to the creation of a program for data validation within the system.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
Technical Project Manager
MIBOR
Indianapolis, IN
01.2022 - 06.2023
- Orchestrated and successfully managed 6 critical integrations, pivotal for MIBOR's transition between two distinct real estate listings and data platforms within a challenging 1-year deadline.
- Skillfully identified goals, meticulously tracked project budgets totaling $3 million while reducing project cost, and ensured seamless alignment with MIBOR's intricate business rules.
- Played a pivotal role in weekly sprint plan meetings, gathering APIs from diverse vendors, and offering strategic insights for marketing content creation.
- Collaborated cross-functionally with key stakeholders and partners, ensuring the successful execution of key organizational initiatives and proactively resolving challenges.
- Formulated and presented detailed status reports at project meetings, fostering clear communication with internal marketing, IT, and membership departments.
ELearning Specialist
Roche Diagnostics Corporation
Indianapolis, IN
04.2020 - 12.2022
- Developed and delivered meticulously crafted online training courses tailored for International HR Affiliates.
- Demonstrated administrative prowess and analytical acumen, consistently meeting stringent quality and accuracy objectives.
- Managed a multitude of customer requests, adeptly creating reports and successfully delivering over 200 online training courses.
Project Manager
Lumen Technologies
Indianapolis, IN
05.2017 - 07.2019
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Research Assistant
Wright-Patterson Air Force Base Area B
Dayton, OH
05.2012 - 01.2016
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Delivered monthly presentations showcasing new data and project progress to the branch.
- Instrumental in contributing to groundbreaking research, resulting in increased government funding.
Education
Bachelor of Science - Environmental Engineering
Central State University
Wilberforce, OH05.2015
Skills
- Report Writing
- Campaign Execution
- Project Management
- Compliance Resolution
- Stakeholder Engagement
- Data Analysis and Reporting
- Client Relationship Management
- Budget Forecasting
- Cross-functional Collaboration
- Risk Management
- Online Training Course Development
- GIS
- Falcon Software
Affiliations
- National Society of Black Engineers (NSBE)
- National Black MBA Association
- Minority Leaders Program
- Central State University STEM Club Member
- Central State Water Club Secretary
Timeline
Compliance Lead and Account Manager
MIBOR
06.2023 - Current
Technical Project Manager
MIBOR
01.2022 - 06.2023
ELearning Specialist
Roche Diagnostics Corporation
04.2020 - 12.2022
Project Manager
Lumen Technologies
05.2017 - 07.2019
Research Assistant
Wright-Patterson Air Force Base Area B
05.2012 - 01.2016
Bachelor of Science - Environmental Engineering
Central State University