Krishawna Brower
Wilson,NC
Summary
Experienced operations manager with a strong background in supply chain seeking to transition into distribution/warehouse. Proven track record of optimizing processes, improving efficiency, and delivering exceptional service to clients including root cause analysis, and warehousing portal data entry. Skilled in technical resolution, management, logistics coordination, and team leadership. Eager to leverage expertise in operations management to drive success in warehouse and manufacturing environment
Overview
14
14
years of professional experience
Work History
OPERATIONS MANAGER (REFRIDGERATED FREIGHT)
Nolan Transportation Group
Alpharetta, Ga
07.2021 - Current
- Maintain and update all regulatory, customer, and carrier paperwork to align with safety regulations
- Implement continuous improvement plans that optimize efficiency and improve KPIs
- Assist management/upper leadership as needed to support projects and other company initiatives
- Conduct root cause analysis in deficient areas to identify and resolve central issues
- Identify client and geographical software program issues and escalate
- Oversee day-to-day operations for several client service teams to achieve company goals
- Enhance operational performance and reduce labor expenses by developing, creating and implementing Sop's and PDP's.
- Manage, train, and cultivate multiple client service teams to build strong client relationships.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Interfaced with senior management on strategy development, process optimization, and resource allocation decisions.
- Established continuous improvement initiatives to achieve KPIs.
ACCOUNT COORDINATOR- ENTERPRISE
Nolan Transportation Group
Alpharetta, Ga
02.2021 - Current
- Worked with our clients and carrier sales to ensure top service on enterprise accounts
- Accepted/Rejected tenders based on company needs; capacity; financial gain for all enterprise accounts
- Planned; organized and coordinated client shipments
- Quoted lanes from our clients based on market research
- Updated internal databases with account information to maintain concise, clear records
- Supported all inside sales and customer service activities, including order entry and management
- Translated management directives into actionable policies and enforced changes with the staff at all levels.
HIGH LEVEL OPERATIONS SPECIALIST (HLO)
Nolan Transportation Group
Alpharetta, Ga
09.2020 - Current
- Managed front to back operations for Fedex Account
- Served as a liaison between NTG and Fedex
- Coordinated with multiple tracking teams; and carriers to orchestrate smooth transits on every lane
- Handled pricing; recoveries ; accessorial and and issue resolution to exceed client expectation
- Collaborated with customers and internal business partners on system issues
- Produced weekly reports outlining the business operations successes and gaps for the senior management team.
WEEKEND OPERATIONS SPECIALIST
Nolan Transportation Group
Alpharetta, Ga
06.2019 - Current
- Used time management skills to thrive in a fast paced call center environment
- Combined sales knowledge; negotiation skills and customer service skills to build relationships with customers and carriers in order to book loads and maximize profit
- Tracked shipments from start to finish ensuring that all quality; legal; and time sensitivity requirements are met when selling transits to carriers
- Used attention to detail and analytical skills to critical make decisions in a fast paced call center environment
- Used time management skills to prioritize work load and maximize efficiency
- Served as a compliance officer
- Collected; requested and analyzed legal documents to ensure a carriers status and ability to operate on the road
- Corrected issues and handled emergencies through responsive and decisive leadership.
DELIVERY DRIVER
Tranmazon
Lawrenceville, GA
01.2019 - 06.2019
- Completed on-time deliveries by choosing best and most efficient routes
- Created and submitted delivery and DOT logs
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Loaded truck and properly secured items to prevent damage for deliveries
- Planned delivery routes and most efficient methods of distribution
- Decreased average delivery time by 12%.
TELLER
City of Lawrenceville
Lawrenceville, GA
03.2017 - 08.2018
- Answered customer inquiries regarding account balances, transaction history, and services charges
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Maintained friendly and professional customer interactions
- Calculated fees due, interest and change for customer transactions
- Exceeded goals through effective task prioritization and organization.
TECHNICAL SUPPORT ADVISOR
Concentrix (Apple)
REMOTE
07.2016 - 03.2017
- Resolved issues via phone for Apple customers (call center)
- Troubleshooted inefficiencies in customer products
- Delivered impeccable customer service via call and chat
- Maintained active knowledge of past and present Apple products
- Escalated unsolved issues to management and proper channels
- Scheduled in-person tech appointments for customers at their local Apple stores
- Recommended new products based on customers wants; needs; and lifestyle.
ADMINISTRATIVE ASSISTANT
Prince Georges County Health
Upper Marlboro, MD
01.2010 - 01.2013
- Xeroxed, filed paperwork, and answered incoming calls
- Input daily deposits into the computer system (data entry)
- Handled and counted deposits (currency)
- Reviewed checks and balances for accuracy
- Prepared deposits for armored truck.
Education
High School Diploma -
Fike High School
Wilson, NC06-2014
Some College (No Degree) - Warehousing Operations And Maintenance Technology
Wilson Technical Community College
Wilson, NCSkills
- Food Safety Knowledge
- Electrical Systems Knowledge
- Testing and Troubleshooting
- Root Cause Analysis
- Production Optimization
- Production Scheduling
- Data Entry
- Quality Control
- Electrical Systems Knowledge (Tesla)
- Continuous Improvement
- Logistics Management
- Supply Chain Management
- Supply Chain Distribution
- Standard Operating Procedures
- Documentation Management
- Operational Efficiency
- Compliance Management
Accomplishments
- Managed several high priority reefer(refrigerated) accounts to ensure exceptional service and food safety with a proven profit margin of of 29%.
- I've obtained and maintained status in the Top 3 service providers for Tyson/Perdue Foods during my time as Client Operations Manager for their fresh/frozen chicken contracts.
- Grew high priority reefer account contracts and averaged a profit sales increase of
40k monthly in the first 3 months of serving as manager.
References
References available upon request.
Timeline
OPERATIONS MANAGER (REFRIDGERATED FREIGHT)
Nolan Transportation Group
07.2021 - Current
ACCOUNT COORDINATOR- ENTERPRISE
Nolan Transportation Group
02.2021 - Current
HIGH LEVEL OPERATIONS SPECIALIST (HLO)
Nolan Transportation Group
09.2020 - Current
WEEKEND OPERATIONS SPECIALIST
Nolan Transportation Group
06.2019 - Current
DELIVERY DRIVER
Tranmazon
01.2019 - 06.2019
TELLER
City of Lawrenceville
03.2017 - 08.2018
TECHNICAL SUPPORT ADVISOR
Concentrix (Apple)
07.2016 - 03.2017
ADMINISTRATIVE ASSISTANT
Prince Georges County Health
01.2010 - 01.2013
High School Diploma -
Fike High School
Some College (No Degree) - Warehousing Operations And Maintenance Technology
Wilson Technical Community College
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