KRISHENDA BARNES
Riverside,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retention Customer Service Representative
Orkin Pest & Termite Control
2018.03 - 2024.03
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
Communications Dispatcher
PREMIER MEDICAL TRANSPORT AND AMBULANCE
2014.05 - 2018.03
- Effectively managed a high-volume of inbound and outbound customer calls
- Answered a constant flow of customer calls with up to [5] calls in queue per minute
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Dispatch non emergency and emergency units Medical billing and insurance Dispatch and call taking for hopsice equipment
- Private Medical billing
Account Sales Manager
Extreme Advantage
2010.09 - 2014.04
- Sales / customer service
- Consistently maintained accurate records of all communications, deals, and client information using CRM software systems for easy retrieval when needed.
- Identified new business opportunities by conducting market research and competitor analysis.
- Coordinated with internal departments such as finance, operations, and product development teams to ensure seamless transactions for clients from start to finish.
- Developed long-term strategic plans for key accounts by setting achievable growth objectives based on mutual goals between the company and the client.
- Conducted regular training sessions for junior sales staff, improving overall team performance and boosting morale.
DISPATCH SUPERVISOR
SECURITAS
2005.10 - 2010.08
- Monitored, dispatched, CCTV monitors at Victoria gardens mall
- As well as answering phones, taking messages, and writing observation and reports.
- Supervised team of Number employees and provided training focused on maximizing overall performance.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Education
Associate of Science - Medical assistant and medical billing
Bryman
Ontario, CA08.2008
Diploma -
Eisenhower high school
05.2002
Skills
- Multi-line phone operation proficiency
- Customer interface expertise
- Skilled in call center operation
- Completed telephone training seminar
- Upselling strategies
- Cross-selling techniques
- Problem-solving abilities
- Ms office
- Computer Proficiency
- Data Entry
- Product Knowledge
- Appointment Scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer service award
- Highest region retention rate
Certification
- Customer Service Manager Certificate (CSMC)
- Training in Call Center Management
Timeline
Retention Customer Service Representative
Orkin Pest & Termite Control
2018.03 - 2024.03
Communications Dispatcher
PREMIER MEDICAL TRANSPORT AND AMBULANCE
2014.05 - 2018.03
Account Sales Manager
Extreme Advantage
2010.09 - 2014.04
DISPATCH SUPERVISOR
SECURITAS
2005.10 - 2010.08
Associate of Science - Medical assistant and medical billing
Bryman
Diploma -
Eisenhower high school
- Customer Service Manager Certificate (CSMC)
- Training in Call Center Management
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