Krishna Adhikari
Tampa,FL
Summary
Driven individual with proven ability to diagnose, troubleshoot and resolve technical problems. Poses a thorough knowledge of computer hardware, networking, security and software applications. Has a Degree in Computer Systems and Information Technology (CSIT) and six years of experience as an IT Support Technician. Highlights of Qualification Strong working knowledge of hardware, software, networking and security applications. Experience working with Windows XP, Vista, 7, 8, 10, Windows Server 2008, 2012, Linux including Unix, Ubuntu Superior analytical and problem-solving abilities with a track record of improving operations. Good abreast of changes in technology. Patient and able to work with customers through troubleshooting and repair processes. Outstanding communication skills; demonstrated background working well with co-workers in one on one and group settings. Articulate speaker, Polite and friendly approach.
Overview
17
17
years of professional experience
Work History
Information Technology Support Technician
Amazon
01.2023 - Current
- Provide Onsite & Remote technical Support to end user, devices, and systems
- Experience building multiple new generations Amazon sites from the ground and Support various FC, Delivery stations
- Configure and troubleshoot Cisco Catalyst 9200-9300-9500, SBS and Perl Switches
- Create and edit VLANs with Amazon's network automation tool
- Configure and troubleshoot Mist Access Points
- Configure and image Ubuntu-based thin clients
- Cable manage IDF cabinets fiber-optic and ethernet cables
- Work with 3rd party Lower Voltage Contractors to run the from the IDF to Camera, SBS and all other networking devices
- Investigate security issues regarding user accounts and network
- Build IDF cabinets that align with Amazon's standard
- Troubleshoot HP and Zebra printers
- Configure Perl Security Switches
- Complete change management requests as business need
- Troubleshooting networking related issues
- Resolving tickets within SLA
- Work alongside IT Engineers in various project and new sites builds
- Configuring Android-based scanner and other devices
- Resolve account lockout and login related issues
- Develop, test and maintain documented systems procedures/work instructions – train end users
- Repair Desktop, laptop and printer
- Deployed PC / set up new station according to Business need.
IT Equipment Coordinator
07.2021 - Current
- Allocation and maintenance of IT equipment/inventory throughout the Fulfillment Center
- RMA and repair process for all devices under warranty
- Ensure various FC IT equipment readiness; includes imaging, provisioning, patching, updates
- Support the Junior and Senior Technicians in daily projects and activities
- Work on trouble tickets and customer IT requests/issues
- Train new ECs on their role.
Manager
Axrdham Corporation
Brandon, FL
01.2016 - 01.2021
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Maintained proper inventory by proficient ordering of seasonal products, and assured accurate counts in each department
- Setting Criteria for staff such as Sales performance and customer approval or complaints.
Cashier
Marathon Store
Tampa, FL
01.2014 - 01.2015
- Welcomed customers at arrival and offered assistance
- Handed cash and card operations
- Answered customer questions and products
- Satisfied customer request.
IT Support Technician
Nava Udya Saving and Credit
Kathmandu, Nepal
01.2008 - 01.2013
- Installed and Maintained company’s computer systems, networking and security
- Troubleshooting advanced hardware and software problems
- Provided technical assistance to staff
- Conducted daily network backup operation
- Conducted troubleshooting and repair when computer, printer, router and ups had problems
- Walked employees through a step by step process for troubleshooting hardware issues
- Assisted employees with antivirus programs, computer problems and their questions
- Recommended computer products and applications to improve productivity
- Offered daily operation and systems support to personnel.
Education
A+, Network+ and Security -
Testout(Online Course)
01.2017
IT Essentials
CCNA training
Bachelor of Business Studies
Skills
- Hardware
- Software
- Networking
- Security applications
- Windows XP
- Vista
- 7
- 8
- 10
- Windows Server 2008
- 2012
- Linux
- Unix
- Ubuntu
- Analytical
- Problem-solving
- Improving operations
- Technology
- Troubleshooting
- Repair processes
- Communication skills
- Co-workers
- One on one
- Group settings
- Articulate speaker
- Polite
- Friendly approach
Timeline
Information Technology Support Technician
Amazon
01.2023 - Current
IT Equipment Coordinator
07.2021 - Current
Manager
Axrdham Corporation
01.2016 - 01.2021
Cashier
Marathon Store
01.2014 - 01.2015
IT Support Technician
Nava Udya Saving and Credit
01.2008 - 01.2013
A+, Network+ and Security -
Testout(Online Course)
IT Essentials
CCNA training
Bachelor of Business Studies
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