Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Krishna Bodala

Salesforce Architect/Technical Manager
San Jose,CA

Summary

Highly accomplished Certified Salesforce professional with 11+ years of total IT experience and close to 9 years of Force.com experience, in-depth knowledge of Product development and Customer Relationship Management (CRM) in the Cloud computing space with a wide range of Technical, Management and Architectural experience. Hands-on experience in Developing product as well as Designing, Delivery, Prioritizing and Product scoping. Proven ability to build, manage and foster a team-oriented environment.

Overview

12
12
years of professional experience
7
7
Certification

Work History

Salesforce Architect

Albertsons
04.2022 - Current
  • Developed conversion and system implementation plans for their Commerce cloud platform
  • Contribute ideas and suggestions in team meetings and provide updates on deadlines, designs, and enhancements.
  • Define and implement SFDC Architecture framework
  • Provide a set of guidelines/standards to be followed by all technical team for a set of guidelines/standards to be followed by all technical teams for better governance of the salesforce echo system
  • Perform code reviews to ensure the best industry standards are followed
  • Implement CI/CD pipeline
  • Participate in stakeholder meetings to understand business goals
  • Worked on leveraging their rewards and returns management system to streamline different sources of marketing,P2B and non-marketing channels.

Salesforce Architect

Splunk
11.2021 - 04.2022
  • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality
  • Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing supporting documentation
  • Work on OOTB features to provide solutions effortlessly in a timely manner
  • Working on customer portal solution designing and implementation to derive solutions in more innovative way using lightning frame work
  • Worked on trigger frame work to make it more stabilized across projects with industry best practices
  • Worked on enhancements for both Sales and Service cloud using Apex programming
  • Worked on lightning components for portal
  • Manage relationships with stakeholders to achieve project goals
  • Maintain collaborative relationships with external vendors to achieve project goals, where necessary
  • Participate in the evolution of team best practices, standards, and policies
  • Perform code reviews and ensure industry's best standards are applied before merging a pull request.
  • Stay current with periodic Salesforce releases and leverage updates applicable to ORG
  • Be part of a fast-paced agile scrum team and participate in planning, documentation, execution, testing

Salesforce Architect/Technical Manager

Gilead Sciences
06.2020 - 11.2021
  • Managing a portfolio of 26 applications that are built on salesforce.com for various Gilead business units
  • Presents best practices, advice, and recommendations to clients and the development team for better maintenance and reusability
  • Guided, coached, and led project teams, delegating tasks and evaluating performance and progression of project pace
  • Manage development lifecycle to ensure delivery of highly secure solutions that are optimized for performance and built to scale; articulate design considerations, trade-offs, benefits, and recommendations for technical architecture with respect to compliant vs non-compliant systems at Gilead
  • Works with clients to understand their needs, provide meaningful solutions and build strong relationships
  • Provides overall systems architecture expertise in order to relate to and build upon existing client environments to deliver a specific feature
  • Collaborate with theFunctional team to determine how best to implement solutions around declarative vs programmatic vs AppExchange, etc
  • Done integrations with Tableau CRM to Salesforce to generate dashboards with a seamless experience within salesforce
  • Doing code reviews and making necessary suggestions
  • Derived blueprint to migrate 26 applications from classic to lightning.

Sr. Salesforce Developer/Architect

Salesforce.com
02.2020 - 07.2020
  • Implemented Service Cloud to help their agents to attend cases more promptly with very responsive UI design
  • Integrated CTI with Call Center
  • Developed many reusable Aura components for different record types
  • Helped team when guidance is needed
  • Implemented Case Milestones for escalation matrix as per business requirements
  • Integrated Knowledge Search with their Intranet tool Mind Breeze using REST API to access Articles with in salesforce
  • Implemented Survey to be triggered based on time lines with respect to Queue types
  • Integrated Salesforce with Edward Jones Message Center to send case details if specific criteria is met as per business requirements
  • Implemented Omni Channel to route cases to available agents based on business provide criteria
  • Implemented Chat on EJ's external website and create cases from chat and route them thru Omni Channel
  • Provided ability to generate reports from their external system and display it in Salesforce
  • Present developed feature to group of stakeholder and capture feedback if any.

Salesforce Technical Architect

IBM
07.2019 - 02.2020
  • Technical governance of whole development team, code review & release management
  • Hands on development on complex requirements and where ever re-engineering code is needed
  • Do architecture for complex requirements, participate in architecture meetings, design/develop prototype based on business requirements
  • Design UI/UX strategies
  • Making strategic decisions throughout implementation cycle
  • Effectively balance and prioritize multiple streams concurrently
  • Effectively work with management and other remote development staff to accomplish project deliverables
  • Ability to comprehend client requirements and provide Business Solutions
  • Proven experience in overseeing direction, development, and implementation of SFDC CRM software solutions
  • Played key role in choosing best adoptable App Exchange products vs custom code as per business requirements like StrikeIron, F-secure, Cloudingo and Conga Composer
  • Introduced new technical framework like Lightning Web components and decoupled code to provide code reusability while developing Lightning components (aura) and Lightning Web Components (LWC)
  • Trained and helped dev team with Aura and LWC components.

Sr. Salesforce Developer

PayPal Inc
11.2017 - 08.2019
  • Design and develop responsive UI for sales team to apply promotions
  • Integrated Salesforce with their legacy systems to perform sync using Rest API
  • Implemented Multi Currency lightning components to enable functionality to set different currencies for given merchant and send back them to Pricing Engine using Rest API
  • Developed different reusable lightning components for Multi-Select pick list, Lookup, Multi- Select With Headers and sub headers and many more
  • Developed Aura, Lightning web components, Apex classes and VF pages
  • Worked on service cloud to provide them with it's beautiful OOTB features like Email-to-case, web-to-case, Pre-Chat form, Live Agent, Omni and many more
  • Integrated Salesforce call center with 3rd part adapter called ingenious
  • Reengineered code where ever it doesn't make sense for better scalability
  • Architected Pricing Analysis Request vs Pricing Approval Request sync in more optimized way.

Salesforce Technical Architect / Delivery Lead

BlueWolf, IBM
02.2016 - 12.2017
  • Technical governance of whole development team, code review & release management
  • Hands on development on complex requirements and where ever re-engineering code is needed
  • Do architecture for complex requirements, participate in architecture meetings, design/develop prototype based on business requirements
  • Design UI/UX strategies
  • Sprint Planning
  • Release Cycle Planning
  • Making strategic decisions throughout implementation cycle
  • Effectively balance and prioritize multiple projects concurrently
  • Effectively work with management and other remote development staff to accomplish Salesforce.com project deliverables
  • Ability to comprehend client requirements and provide Business Solutions
  • Proven experience in overseeing direction, development, and implementation of SFDC CRM software solutions.

Senior Salesforce Developer/Lead

Citibank
06.2014 - 01.2016
  • Implemented Sales Cloud and Service Cloud
  • Designed custom Visualforce pages to support various UI needs and various Visualforce email templates/components which will render email content dynamically to send notification emails in various scenarios including successful balance transfer & successful fraudulent case closure
  • Integrated Big Machines-CPQ (Configure Price Quote) with SOAP API
  • Integrated Satmetrix with Salesforce using Informatica On Demand
  • Worked on Communities to collaborate partner relationships
  • Effectively used custom settings (List & Hierarchy) to customize lot of Apex code
  • Wrote various validation rules that will be on/off based on custom settings
  • Involved in SFDC deployment
  • Effectively used ANT, Change set, and Sublime etc
  • Created umpteen custom objects, layouts, profiles, permission sets and exposed to good amount of customization as well
  • Worked on Snap Logic to integrate Salesforce with Oracle systems
  • Developed Scheduler Classes for nightly batch processes
  • Designed Complex logic involving Apex Controllers (Standard and Custom Controllers)
  • Implemented case management automation (on Case Object) to track and solve customer's issues
  • Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab
  • Participated in design and code reviews.

Software Associate

Mphasis
06.2011 - 06.2014
  • Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve complex business functionality
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages
  • Profile based permissions on fields and objects are enforced
  • Load/Manage data using Apex Data Loader
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic
  • Used sandbox for testing and migrated code to deployment instance after testing
  • Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping
  • Created Custom objects, Components, Visual Force Pages to suit to needs of application
  • Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects
  • Designed and developed Batch Classes to handle bulk logic and invoked batch Class from Trigger Context asynchronously to notify ERP systems for all cards that are approved/denied in day
  • Developed Scheduler Classes for nightly batch processes
  • Designed Complex logic involving Apex Controllers (Standard and Custom Controllers)

Education

Master of Computer Applications - Information Sciences

Osmania University

Bachelor of Science - Computer Science and Statistics

Nagarjuna University
03-2007

Skills

  • Apex Programming
  • Visualforce Pages
  • Aura Components(Lightning)
  • Lightning Web Components
  • REST and SOAP API
  • CTI
  • Service Cloud
  • Commerce
  • Communities Cloud
  • Sales Cloud
  • Marketing Cloud
  • Copado
  • Tableau CRM (Einstein Analytics)
  • CI/CD

Certification

  • Salesforce Certified Integration Architecture Designer (WI20)
  • Salesforce Certified Platform Developer II (501) License # 5399817
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Force.com Developer (401) License # 3190961
  • Salesforce Certified Administrator (201) License#17097145
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Marketing Cloud Email Specialist

Timeline

Salesforce Architect

Albertsons
04.2022 - Current

Salesforce Architect

Splunk
11.2021 - 04.2022

Salesforce Architect/Technical Manager

Gilead Sciences
06.2020 - 11.2021

Sr. Salesforce Developer/Architect

Salesforce.com
02.2020 - 07.2020

Salesforce Technical Architect

IBM
07.2019 - 02.2020

Sr. Salesforce Developer

PayPal Inc
11.2017 - 08.2019

Salesforce Technical Architect / Delivery Lead

BlueWolf, IBM
02.2016 - 12.2017

Senior Salesforce Developer/Lead

Citibank
06.2014 - 01.2016

Software Associate

Mphasis
06.2011 - 06.2014

Master of Computer Applications - Information Sciences

Osmania University

Bachelor of Science - Computer Science and Statistics

Nagarjuna University
Krishna BodalaSalesforce Architect/Technical Manager