Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krishna Harless

Berry

Summary

Dynamic leader with proven expertise in boosting sales and enhancing customer loyalty at Shell Gas Station. Excelled in staff training and development, and adept at conflict resolution, ensuring a motivated team and satisfied clientele. Achieved significant sales growth through strategic merchandising and exceptional service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Circle K
06.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Manager

Jacks Family Resturant
06.2016 - 03.2024
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Liquor Store Manager

Shell Gas Station
08.2020 - 02.2022
  • Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
  • Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
  • Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
  • Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
  • Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
  • Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
  • Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
  • Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
  • Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
  • Fostered an atmosphere of teamwork among staff members through regular communication, collaboration on projects, and recognition of individual achievements.
  • Collaborated with other store managers within the company to share best practices, problem-solving strategies, and innovative ideas for improving overall performance.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma - General Studies

Northside High School
Tuscaloosa, AL
05.2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Sales growth
  • Budgeting and finance

Timeline

Assistant Manager

Circle K
06.2024 - Current

Liquor Store Manager

Shell Gas Station
08.2020 - 02.2022

Assistant Manager

Jacks Family Resturant
06.2016 - 03.2024

High School Diploma - General Studies

Northside High School

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Krishna Harless