Krishna Jager
Piscataway,NJ
Summary
Seasoned Experience Manager with robust background in managing customer experience, leading teams and executing strategic initiatives. Known for strong leadership skills, ability to streamline processes and drive operational efficiency. Demonstrated success in influencing positive customer experiences and fostering team collaboration. Committed to enhancing overall business performance through improved customer satisfaction strategies.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
28
28
years of professional experience
Work History
Experience Manager
Ulta Beauty
South Plainfield, NJ
10.2021 - Current
- Oversee team of stylists, estheticians, prestige beauty advisors, and overall team.
- Accountable for all aspects of service business, including services boutiques, makeup, skincare, fragrance, pro hair, and PCA merchandise sales, events, guest satisfaction, and operational excellence.
- Responsible for promoting a culture of accountability to meet or exceed the store's goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink, and omni-channel initiatives.
- Meeting/exceeding goals related to Retail and Services business including boutiques, makeup, skincare, fragrance, service revenue, rebooking, retention, and merchandise sales
- Supporting SM in-store events that deliver an unrivaled guest experience, driving brand partner collaboration, and delivering on sales and goals.
- Building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty
- Establishing performance metrics for the team and/or personal goals, including attendance at all required training/education programs, coaching, individual development plans, and annual performance appraisals.
- Communicating and providing feedback to Field Leadership, including the Business Market Trainer and Services District Leader, on business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape.
- Responsible for recruiting, hiring, and developing new talent.
- Guest service and Guest Engagement Leader (G.E.L.)
- Training, onboarding, developing, and performance management.
- Operational and policy compliance.
- Timekeeping and schedule management
MAC Retail Manager
Macy’s Short Hills
Short Hills, NJ
08.2017 - 10.2021
- Responsible for opening a new MAC small door format in Macy's Short Hills, the only one in the North-East.
- Managed daily operations of the store, including opening and closing procedures.
- Analyze and review goal attainment, and develop strategies to improve performance.
- Work with AT&D to ensure staff is trained in service and artistic skills, as established by the brand.
- Recruit, hire, and develop top artist and management professionals, maintaining an active candidate pool.
- Oversee all planning details for events, while controlling counter expenses, to meet budget guidelines.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Ensured compliance with safety regulations in accordance with company policy.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Supported retail associates to drive quality performance and experiences for guests.
- Developed and monitored budget, reducing expenses without compromising quality.
- Implemented loss prevention strategies to minimize shrinkage and theft.
MAC Retail Manager
MAC Cosmetics
Paramus Park, Garden State, , NJ
01.2014 - 08.2017
- The retail manager manages the total operations of the counter and supervises the counter employees.
- Responsible for hiring, training, and development of counter employees.
- Developing strong working relationships with retail partner stores.
- Managing sales performance, customer service, artist development, and administration/operations.
- Managed daily operations of the store, including opening and closing procedures.
- Developed strategies for increasing sales and improving customer service.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Organized promotional events to increase brand awareness and drive sales growth.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Ensured compliance with safety regulations in accordance with company policy.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Facilitated communication between store staff and upper management, ensuring alignment with company goals.
- Maintained high standards of store presentation and visual merchandising.
- Resolved conflicts among staff, maintaining a harmonious workplace.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
Owner
ANOINTED HANDS SALON
South Plainfield, NJ
01.1997 - 01.2015
- Owner-operator responsible for day-to-day salon operations, management of employees, servicing over 50-100 clients, and the overall financial management, including managing the books, payroll, overhead costs, and all administrative tasks.
- Managed daily operations of business, including hiring and training staff.
- Organization and management of calendars and scheduling of employees and clients.
- Managing relationships with clients to ensure outstanding customer service, addressing, defusing, and resolving potential complaints immediately.
- Organized events such as trade shows and conferences.
- Negotiated contracts with vendors and suppliers.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
Sales Associate
MAC COSMETICS
Short Hills, NJ
10.2012 - 06.2014
- Sales Associate with a proven track record for exceeding sales targets, being a team player, and providing excellent customer service.
- Began MAC career as a freelancer, assumed a permanent position in April 2013.
- Received MAC Lesson Certification beginning of March 2014.
- Appointed Viva Glam Ambassador in June 2014, which consisted of boosting team morale while staying goal-focused, as well as informing customers about Viva Glam.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Writer
MYBBF.COM
New York, NY
01.2007 - 01.2008
- Contributing writer for beauty website; including: Creation of step by step written instructions and video for owners, stylists, and clients on various topics and issues.
Education
Basic training & Updates -
MAC
06.2013
Opportunity to work Sam Fine during (make-up tutorials), assisting fellow artists attending the course -
DUDLEY'S BEAUTY COLLEGE
03.2002
Advance Hair Cutting and Styling -
JINGLES INTERNATIONAL HAIR CUTTING SCHOOL
02.1995
Cosmetology & Hairstyling Certification & License -
SUSSEX COUNTY VOCATIONAL & TECHNICAL SCHOOL
08.1993
Skills
- Excellent interpersonal and communications skills
- Ability to work with people at all levels
- Accurate, precise, and timely in addressing issues and assignments
- Outstanding attention to detail
- Able to coordinate multiple tasks and projects and meet deadlines
- Experience providing outstanding customer service
- Ability to learn new concepts and adapt quickly to challenges and changing environments
- Solution minded
- Willing to step in, take ownership and tackle challenging situations
Timeline
Experience Manager
Ulta Beauty
10.2021 - Current
MAC Retail Manager
Macy’s Short Hills
08.2017 - 10.2021
MAC Retail Manager
MAC Cosmetics
01.2014 - 08.2017
Sales Associate
MAC COSMETICS
10.2012 - 06.2014
Writer
MYBBF.COM
01.2007 - 01.2008
Owner
ANOINTED HANDS SALON
01.1997 - 01.2015
Basic training & Updates -
MAC
Opportunity to work Sam Fine during (make-up tutorials), assisting fellow artists attending the course -
DUDLEY'S BEAUTY COLLEGE
Advance Hair Cutting and Styling -
JINGLES INTERNATIONAL HAIR CUTTING SCHOOL
Cosmetology & Hairstyling Certification & License -
SUSSEX COUNTY VOCATIONAL & TECHNICAL SCHOOL