Krishna Kanduri
Apex,NC
Summary
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Overview
2
2
years of professional experience
Work History
Branch Manager
Bank of America
Raleigh, NC
01.2024 - 09.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Performed regular audits of financial records in order to ensure accuracy.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Assisted other branches when needed during peak periods or special projects.
- Identified opportunities for process improvement initiatives within the branch.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Branch Operations Manager
Fifth Third Bank
Morrisville, NC
01.2023 - 11.2023
- Ensured compliance with banking regulations and policies.
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives and staff training.
- Resolved customer complaints in a timely manner.
- Monitored staff performance and provided feedback.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Communicated with stockholders or other investors to provide information or raise capital.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Developed or analyzed information to assess current or future financial status of firms.
- Created financial management mechanisms to minimize financial risk to business.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Analyzed competitors and market trends to facilitate business growth.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Grew business banking relationships through proactive outreach.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Designed sales and service strategies to improve revenue and retention.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Planned work schedules to maintain adequate staffing levels.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Disciplined employees to encourage compliance with company policies and procedures.
- Supported outside sales force in servicing and obtaining new business.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Leveraged business acumen and team leadership expertise to achieve margin.
- Completed regular checks on bank compliance with established policies and government regulations.
- Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions.
- Trained assistant managers on all banking and customer service policies.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
- Generated daily reports to comply with Bank Secrecy Acts.
- Prepared and managed cash shipments between banks.
Education
Bachelor of Science - Mechanical Engineering & Minor :BA
North Carolina State University
Raleigh, NC01-2023
Skills
- Coaching and Mentoring
- Branch Operations Management
- Shift Scheduling
- Operational Reports
- Process Improvement
- Relationship Building
- Work Prioritization
- Excels in team leadership
- QuickBooks experience
- Sales Development
- Expert in risk management
- Business Development
- Financial Oversight
- Risk Mitigation
- Account Review
- Reporting familiarity
- Business development expertise
- Interviewing and Hiring
- Customer Relationships
- Public Speaking
- Financial Services
- Accounts Receivable
- Client Relationship Management
- Business Planning
- Financial analysis and planning
Languages
English
Professional
Hindi
Professional
Spanish
Professional
French
Limited
German
Limited
Timeline
Branch Manager
Bank of America
01.2024 - 09.2024
Branch Operations Manager
Fifth Third Bank
01.2023 - 11.2023
Bachelor of Science - Mechanical Engineering & Minor :BA
North Carolina State University
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