KRISHNA KIRAN BALAKRISHNAN
Jersey City,NJ
Summary
Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
Lancaster Stones LLC
Lancaster, PA
03.2024 - 08.2024
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Researched industry best practices related to business operations and made recommendations based on findings.
- Collected, tracked and evaluated current business and market trend data.
Customer Care Executive
Lycatel
Chennai, India
01.2021 - 08.2021
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Answered questions from customers by phone, offering recharge details and sim card information as requested.
AR Caller
Info search BPO Services
Chennai, India
09.2019 - 04.2020
- Collected information about physicians all around U.S.A to update details for a client named Healthgrades
- Dialed 250 phone calls every day to all the hospitals around USA and documented the details of the physician's practice
- Lead a team of 5 people with the increased target of 300 calls per day to increase the productivity without stressing the team by using different strategies.
Sales Executive
Inztahelp Services
Chennai, India
03.2018 - 02.2019
- Had a target of 5 bookings every day for the household cleaning, and achieved this target with the help of effective communication
- Maintained a excel workbook consisting of regular customers phone numbers with previous sales amount to easily negotiate for the next sales call.
System Administrator
HCL Technologies
Chennai, India
11.2013 - 04.2014
- Set up user accounts, permissions and passwords and defined network policies and procedures
- Managed day-to-day storage equipment administration to promote optimal system asset application.
Education
Master of Science in Business Intelligence & analytics - Data Science & AI
Stevens Institute of Technology, School of Business
Hoboken, NJ12.2023
B.E Electronics & Control Engineering -
Sathyabama University
Chennai, India11.2013
Skills
- R
- Python
- SQL
- Tableau
- CSS
- NOSQL
- MongoDB
- Alteryx
- Gephi
- PowerBI
- Microsoft Suite (Excel, Word, PowerPoint, Visio)
- SAS
- Erwin Data Modeler
- RStudio
- Detail-oriented
- Analytical thinker
- Adaptable
- Self-starter
- Goal-oriented
- Creative Problem-solver
Certification
- Deep Learning With TensorFlow, 2023
- Programming for everybody python, edx, 2022
- SQL, Solo learn, 2022
- Introduction to A.I Simplilearn, 2022
Personal Information
Visa Status: STEM OPT (Eligible 3-years)
Projects
Industry Capstone Program, School of Business, Stevens Institute of Technology, Hoboken, NJ, 01/23 - 05/23, We used Taipy a web application builder, one of the libraries of the python to create a supply chain application., Using the low code package Taipy we can build an application which can predict the transportation of goods through US-Mexico and US-Canada border data we took for this project., We used time series and forecasting in our transportation data from 1997 to 2023 to predict the movement of goods for the next three years.
Timeline
Business Analyst Intern
Lancaster Stones LLC
03.2024 - 08.2024
Customer Care Executive
Lycatel
01.2021 - 08.2021
AR Caller
Info search BPO Services
09.2019 - 04.2020
Sales Executive
Inztahelp Services
03.2018 - 02.2019
System Administrator
HCL Technologies
11.2013 - 04.2014
Master of Science in Business Intelligence & analytics - Data Science & AI
Stevens Institute of Technology, School of Business
B.E Electronics & Control Engineering -
Sathyabama University
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