KRISHNA Mande

• Worked as Product Manager for Store tools and Productivity team, managing Quick Fix, Self-serve tools, and Mobile device management Application (Ivanti) and leading both onshore and offshore teams
• Lead development lifecycle, from ideation and conceptualization to launching new products or services
• Identified, and resolved complex technical issues by using analysis of customer data, and product knowledge in collaboration with Technical Teams
• Communicate with both internal and external Stakeholders on Product deliverables, timelines, and risks and mitigate them as early as possible
• Develop and Share Product vision and Roadmap with teams, attend quarterly PI planning activities, discuss product roadmap, Quarterly Goals, and features, and identify dependencies
• Led, and motivated engineers and other cross-functional representatives in building Quick fix, and Self-serve tools for internal customers
• Worked with Product owners to ensure healthy Product Backlog for the next 2 to 3 Sprints available, attended all scrum ceremonies
• Performed Device security updates and auto OS updates by testing in QA and rolling to selected regions by creating store-specific data sets
• Collaborate with the API team on any updates or new APIs needed, ensure dependent teams are communicated on the changes and documented, testing signoffs of captured
• Oversaw analysis and evaluation of key market statistics and customer requirements to define product strategies and identify product opportunities to help care teams' success
• Helped Product owners in writing user stories with clear acceptance criteria and need documentation like screen shots, API call details etc
• Authored and edited technical documents for internal and external publication, partnered with Product owners on story prioritization and Product Demo, helped create a run book with functional/technical/support details for any references
• Oversee QA and UAT activities and Ensure products and releases are launched on schedule with high attention to detail and quality
• Work with Business, Sales, and Marketing teams on Go to market strategies for Product launch
• Assess user metrics for product performance, articulate strategies for improvement, and address key KPIs like NPS (Net Promoter score), Time to value, PES (Product Engagement score) with Business partners and Stakeholders
• Projects delivered include Quick Fix and Self-serve tool (SST) enhancements, TKE(Kubernetes) Gen 3 to Gen 4 Migrations, MAG -Nam (Magenta Network Asset Management), Liquidation Process Standardization, APIGEE to MEG proxies changes, Apple iOS Store Device Upgrade and Data management.

• For Atlas Manage profile and Billing Applications
• Collaborated and managed cross-functional teams identified cross-team dependencies, Overarched Product development from initiation to delivery
• Shared the Product vision and goals with the product teams
• Worked with UX designers/UX research teams in designing/building the wireframes, with Business partners approvals
• Wrote User stories with clear Acceptance criteria, technical design documents to address key functionalities along with API call details
• Ran Sprint planning and Backlog refinement with scrum teams, prioritized the stories as per deliverable timelines defined
• Create and manage a healthy Product backlog, Ensure the needed swagger's/API details are documented
• Developed and executed successfully in delivering high quality features (MVP) on time by strictly adhering to security policies
• Led cross-functional go-to-market activities across the organization for partnerships, existing and emerging solutions to successful market adoption, helped define go-to-market strategies for the MVP
• Perform Product validation, communicate/listen to feedback from our business partners articulate strategies for improvement
• Establish Key Performance Indicators (KPIs), Objects and Key Results (OKRs) to ensure alignment with organization's goals
• Manage dependencies with other teams while identifying, building, and managing strategic partnerships
• Implemented a customer feedback loop, resulting in a 10% increase in customer satisfaction ratings and a 15% decrease in churn rate
• Develop and executed a successful go-to-market strategy, resulting in a 50% increase in online traffic and a 30% increase in trial sign-ups
• Boosted sales by 15 to 20% on some of the new product launches that helped 25% of Customer retention
• Projects delivered include lessen the CRT(Call resolution time),market penetration with new services, revenue generation ,value added services include MRC summary upgrade to Fuse 2.0, New Billing overview page with Bill summary, Bill History, Check book and Payment arrangement, SESRP (Systematic Enforcement of Segmented Rate Plans)for 55+,first responders and Military personal and SESRP subsegment for first responders, ECPC (Enterprise Consent & Preference Center), PCF-TKE (T-Mobile Kubernetes)Migration for Atlas Apps, FAM (Fraud Attack Model) SIM Protection, QV retirement capabilities like Marketing Language Preference along with multiple enhancements and Products like Hulu, Paramount +.

• With leadership experience and achievements in developing and implementing mRMS, RMS, and GST Applications, working with stakeholders (TMO and Sprint) and technical teams to ensure design and development work are completed and implemented per business requirements within the Project timelines
• Ensure User stories with clear Acceptance criteria, technical design documents to address key functionalities and features along with API call details
• Facilitate Sprint Planning and Backlog refinement with scrum, story prioritization
• MRMS: Creating mRMS FDS working with Business stakeholders (TMO and Sprint) and translating Business requirement
• Conducting FDS review with Business and Development teams to ensure the requirements are clear
• Worked on Capability Layer Design for mRMS (mobile version of Retail Management System) by creating Capability Layer REST API's specifications for Mobile App interaction
• GST (GUIDED SALES TOOL): Worked on GST (Guided Sales Tool) enhancements/features from Product Back Log based on Business Priority
• Performing gap analysis, IT risks analysis, operational and regulatory risks analysis, producing reports
• Support Development, testing teams and production support teams during development, testing, and product deployment/product rollout efforts
• Inspect and evaluate product progress through each iteration
• Capture and document all nontechnical requirements, define functional and non-functional product requirements; ensure completeness; Create and validate user story acceptance criteria
• Define and ensure appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Work with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented
• Ran Sprint planning and backlog refinement with teams, provided Sprint goals, and story prioritization, attended Daily stand-ups
• Create and manage a healthy backlog for the team to plan for sprints
• Instrumental in innovative concepts such as 'product demo videos' which resulted in increased engagement and conversions of 15%
• Developed high-level product plans, roadmaps, and strategies to align with corporate goals and ensure product vision was achieved
• Oversaw budgeting and timelines for product development, while ensuring all processes remained agile and efficient.

• Demonstrated experience overseeing and executing BSS/OSS system upgrades, system and software integrations, software decommissions, and data migrations projects for Cable, Satellite, and wireline
• Design and optimize detailed project plans, manage schedules and deliverables, document and communicate changes to cross-functional teams
• Attended stand-ups as I was part of some of the scrum teams
• Collaborate with multiple departments and third parties to gather business and system-level requirements
• Align and prioritize technical requirements to solve complex issues.

Key Projects

•Next Generation Video (NGV) Upgrade: Gather, understand, and analyze requirements for NGV upgrades and its effects on the Customer Billing System (CBS) including the manual migration POC (Proof of Concept), Net Cracker and HPSA (HP Server Automation) team solutions and its effects, changes to NGV device configuration and its effects on NGV STB with Regional Channel Lineups.
• National Auto Processing System (NAPS) Stabilization: Coordinate with key project stakeholders on decommissioning NAPS screen scraping system and building wire link to CBS utilizing DMQ’s (DECmessageQ). Optimize project and deliverables by performing gap and process flow analysis, analyzing business rules, and working on development and QA timelines.
• Mediation Zone Pay Per View: Spearheaded the Quality Assurance Team to develop and implement high level testing strategies, detailed project timelines, release planning and project deployments. Gathered non-functional requirements including scalability, capacity, security, data-integrity, and regulatory requirements.
• Legacy Billing System Data Migration: Oversaw the day-to-day activities of a team of 10 QA testers. Built test plans, developed test cases, and implemented test scripts. Organized defect triage meetings and prioritized issues based on the funnel process and business needs.
• Usage Based Billing systems (UBB): Gather, document, and translate high-level business requirements, acquire resources commitment, define project timelines, communicate with all stakeholders on weekly Project status reports, and ensure all data contracts as per the design.
• Change Data Capture (CDC): Gather and document all the Shaw specific changes for the SSIS packages by working with the Vendor. (Attunity) on CBS (Customer Billing System) data Replication project requirements, document and help development teams on data transformation rules by mapping between CBS (legacy system) tables and CDC (Change data capture) tables. Create process/workflow drawings to help all the stake holders of present, future changes. Analyze, Prioritize, monitor defects, test strategies (For SIT and UAT), test results, use cases, gap analysis details and training materials, ensure compliance requirements are met