KRISHNA NAUDURI
Sacramento,California
Summary
Dedicated and detail-oriented professional with a proven track record of providing exceptional technical support and navigating complex state and federal regulations. Excels in delivering exemplary service and contributing to team success. Seeking a challenging position where expertise can be leveraged to uphold the organization's commitment to excellence.
Overview
9
9
years of professional experience
Work History
Staff Services Analyst
DEPARTMENT OF SOCIAL SERVICES
03.2024 - Current
- Proficient in managing public assistance program appeals and inquiries.
- Skilled in utilizing Appeals Case Management System to analyze, research, and process issues.
- Expertise in correspondence handling, regulatory analysis, and providing recommendations for appeal decisions.
- Experienced in supporting Administrative Law Judge reviews and ensuring accuracy of case files.
- Monitored progress of appeals ensuring deadlines were met.
- Created documents, correspondence and memos to update leadership and team members.
Tax Technician
FRANCHISE TAX BOARD
01.2022 - 03.2024
- Provide comprehensive technical support to taxpayers on intricate tax laws and procedures, specializing in Personal Income Tax (PIT) regulations.
- Negotiate short-term payment arrangements based on reviews of the customer's financial situation by taking financial statements.
- Respond to written correspondence received from debtors in order to assist the debtor in resolving their accounts.
- Facilitate meticulous technical reviews and deliver actionable feedback to ensure consistent adherence to organizational policies and procedures.
- Collaborate cross-functionally to update and maintain procedural manuals and reference materials, ensuring accessibility and accuracy of critical information.
- Cultivate and maintain positive relationships with taxpayers, and adeptly addressing inquiries and resolving complex issues with professionalism and expertise.
- Demonstrate exceptional problem-solving abilities by effectively managing escalated calls and ensuring timely resolution of customer concerns.
Analyst
CLOUDMED
01.2021 - 12.2021
- Resolve claims from commercial, government, and/or workers' compensation insurance plans and policies.
- Preserve timely and professional observe-up on open problems, each over the phone and by using written appeals.
- Played a pivotal role in providing invaluable support to consulting teams and internal departments, resolving claims and facilitating proper billing and reimbursement processes.
- Utilized strong analytical skills to review and reconcile complex accounts, ensuring accuracy and compliance with regulatory requirements.
- Collaborated closely with key stakeholders to prioritize inquiries and streamline workflow processes, resulting in enhanced operational efficiency.
- Conducted thorough research and analysis on industry trends and best practices, providing actionable insights to inform strategic decision-making.
- Led initiatives to optimize processes and improve efficiency, resulting in cost savings and enhanced customer satisfaction.
- Delivered comprehensive training programs to educate team members on new tools, processes, and best practices.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
Customer Care Representative
BERKSHIRE HATHAWAY HOMESTATE COMPANIES
08.2019 - 12.2020
- Communicated with Claimants, Policyholders, and Providers to answer questions, disseminate or explain information, and address complaints and provide solutions and/ or alternatives.
- Demonstrated exceptional problem-solving abilities by effectively handling escalated calls and ensuring timely resolution of customer concerns.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, authorizations, or other documents.
Customer Service Representative
PIZZA HUT
07.2017 - 05.2019
- Learned to multi-task, communicate, handle hard customers which lead to increased problem solving and analytical skills.
Alumni Intern
CALIFORNIA STATE UNIVERSITY SACRAMENTO
08.2016 - 05.2017
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
- Analyzed departmental documents for appropriate distribution and filing.
- Analyze data to determine answers to questions from students or alumni.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION-FINANCE
California State University, Sacramento
Sacramento, CA05.2019
Skills
- Tax law analysis
- User Support Services
- Analytical Problem-Solving
- Strong Written Communication
- Collaborative Teamwork Abilities
- Detail-Oriented Approach
- Attention to Detail
- Cross-functional collaboration
- Effective Team Collaboration
- Customer service
- Skilled in Word, PowerPoint, Excel, and Outlook
- Effective Recommendation Coordination
Languages
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Staff Services Analyst
DEPARTMENT OF SOCIAL SERVICES
03.2024 - Current
Tax Technician
FRANCHISE TAX BOARD
01.2022 - 03.2024
Analyst
CLOUDMED
01.2021 - 12.2021
Customer Care Representative
BERKSHIRE HATHAWAY HOMESTATE COMPANIES
08.2019 - 12.2020
Customer Service Representative
PIZZA HUT
07.2017 - 05.2019
Alumni Intern
CALIFORNIA STATE UNIVERSITY SACRAMENTO
08.2016 - 05.2017
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION-FINANCE
California State University, Sacramento
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