KRISHNA P KONDURU

Worked as Technical Project Manager, Technical Lead, Project Manager, and Development Manager in HealthCare, Financial and Banking Industries. Inspiring, Motivating, Leading, and Contributing to Development teams of various sizes, both on-site and offshore. Understanding and experience with high-performance low latency systems and ability to lead professionals to deliver complex Software projects, while maintaining an open and cooperative environment. Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations, and risk management to drive business growth. Strategic with a consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence, and application of ITIL and proven approaches that meet customer requirements and achieve process efficiencies.

• Manager Appreciation with BluePoints, 12/01/23, For the Key role I have played in mentoring the Production support team and for streamlining Incident resolution process.
• Manager Appreciation with BluePoints, 11/01/23, For diligently identifying the architecture gaps to be filled for Migrating NAEGS into CPL and helping them make decisions on decommissioning NAEGS.
• Manager's Choice Award, 12/01/22, For the work I have done managing Production Support for 5 Portals and Managing customer expectations and reaching Client Satisfaction expectations.
• Managers Appreciation with BluePoints, 04/01/22, For setting up L1 Team and coming up with Application Run books for Production Support.
• GBS Service Excellence Award (SEA), 11/01/20, For setting and leading team into the new project with lot of unknowns and successfully gaining customer satisfaction and confidence on our teams ability to meet the pressures of Open enrollment.
• GBS Service Excellence Award (SEA), 07/01/15, Service Excellence award for the commanding work I have done on USB LRH Reporting system.

• I love learning new technologies. In my spare time this year, i have learnt Salesforce Administration. and completed trial blazer series online. On an average i spend about 100 hours per year on personal development.

Manager Appreciation with BluePoints - 12/2023: For the Key role I have played in mentoring the Production support team and for streamlining Incident resolution process.

Manager Appreciation with BluePoints - 11/2023: For diligently identifying the architecture gaps to be filled for Migrating NAEGS into CPL and helping them make decisions on decommissioning NAEGS.

Manager's Choice Award- 12/2022: For the work I have done managing Production Support for 5 Portals and Managing customer

expectations and reaching Client Satisfaction expectations.

Managers Appreciation with BluePoints – 4/2022 : For setting up L1 Team and coming up with Application Run books for Production Support.

GBS Service Excellence Award (SEA), 11/2020 – For setting and leading team into the new project with lot of unknowns and successfully gaining customer satisfaction and confidence on our teams ability to meet the pressures of Open enrollment.

GBS Service Excellence Award (SEA) – 7/ 2015: Service Excellence award for the commanding work I have done on USB LRH Reporting

system. As I stepped up, took ownership of the project in very harsh conditions like tight deadlines, last minute requirement changes, heavy pressure, leaving project resources. I have proudly delivered 12 very complex Business Objects Crystal Reports, 24 Oracle Stored procedures each week. Adding functionality incrementally to them and finally bridging all requirement gaps. Theses efforts continued for 3 months untill this Vendor developed code went into production.