Krishna Reid
Dallas,US
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Associate
Sewell Lexus Dallas
06.2020 - Current
- Achieved a consistent 30% increase in monthly sales targets through personalized customer engagement and mastering product knowledge, facilitating upselling and cross-selling strategies across diverse inventory
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Increased upselling of promoted products by 25% over six months by strategically placing items, educating customers on features and benefits, and leveraging product knowledge and customer service skills.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
Valet Manager
Bayridge Toyota
08.2018 - 06.2020
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Ordered materials, supplies or equipment for special projects.
Valet Supervisor
Porsche/Audi
01.2016 - 07.2018
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
Technician
Bavarian Specialties
02.2015 - 04.2017
- Maintained vehicle records by recording service and repairs.
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for customers.
- Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
A.A. Automotive in Auto mechanics -
UNIVERSAL TECHNICAL INSTITUTE
Exton, PA11.2017
Skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Flexible Schedule
- Sales expertise
- Product Sales
- Merchandising knowledge
- Building rapport
Timeline
Sales Associate
Sewell Lexus Dallas
06.2020 - Current
Valet Manager
Bayridge Toyota
08.2018 - 06.2020
Valet Supervisor
Porsche/Audi
01.2016 - 07.2018
Technician
Bavarian Specialties
02.2015 - 04.2017
A.A. Automotive in Auto mechanics -
UNIVERSAL TECHNICAL INSTITUTE
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