Krishna Kumar Jayakumar
Bentonville,AR
Summary
Dedicated and results-driven Technical Program Manager with a proven track record of successfully leading and delivering complex technical projects with over 20 years of multifaceted expertise in all SDLC lifecycle phases of diverse software applications across various technologies. Demonstrated success as a Scrum Master, Project Manager, and Program Manager for over 11 years, leading application delivery teams to ensure the seamless implementation of software applications from gathering and requirements gathering through to implementation and support to clients. Adept at strategizing and implementing third-party applications, with a track record of successful integrations for clients, including SAP SuccessFactors, Moodle, Planisware, and more, spanning over 6 years.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Infosys; Client: Walmart
Bentonville, AR
04.2024 - Current
- Managed strategic development and implementation of electric vehicle charging program for Walmart, focusing on increasing the availability of charging stations nationwide.
- Collaborated with over 30 teams within Walmart to develop app integrations with store systems.
- Achieved timely project delivery through effective risk management and milestone planning across teams. Drove progress tracking initiatives and addressed issues promptly to maintain project momentum. Enhanced team performance by facilitating clear communication and escalation processes.
- Facilitated collaboration among various teams to ensure program adherence to timelines and deliverables.
- Orchestrated comprehensive launch of solution, ensuring alignment and collaboration with third-party hardware vendors and internal partners.
- Oversaw implementation of solution, ensuring operational readiness for 35+ sites with strategic plans for scaling to hundreds of sites.
- Applied adaptive problem-solving skills to navigate complexities encountered throughout launch phase.
Technical Program Manager
Infosys, Client: Walmart
Bentonville, AR
10.2021 - 03.2024
- Streamlined decommissioning of the third-party product IMS, replacing it with in-house functions.
- Collaborated with stakeholders from cross-functional teams, including organizational horizontal teams, multiple engineering teams, data pipeline teams, and vendor teams.
- Managed program and scrum activities for Energy Management scrum teams.
- Oversaw roadmap planning, quarterly PI planning, and tracking progress at initiative, sprint, and daily levels to ensure timely completion.
- Demonstrated proficiency in risk management, risk mitigation, and proactive risk tracking.
- Ensured effective communication and follow-ups with multiple stakeholders.
- Coordinated seamlessly with geographically distributed teams.
- Monitored team progress and ensured people aspirations are met while they contribute to client success.
Technical Program Manager
Infosys, Client: Tyson Foods
Bentonville, AR
03.2019 - 10.2021
- Helped the team process and improve IT operations via Plansware App application, to streamline processes and improve IT operational efficiency.
- Collaborated with stakeholders from cross-functional teams, including organizational horizontal teams, multiple engineering teams, data pipeline teams, and vendor teams.
- Managed program and scrum activities for Energy Management scrum teams.
- Oversaw roadmap planning, quarterly PI planning, and tracking progress at initiative, sprint, and daily levels to ensure timely completion.
- Demonstrated proficiency in risk management, risk mitigation, and proactive risk tracking.
- Ensured effective communication and follow-ups with multiple stakeholders.
- Coordinated seamlessly with geographically distributed teams.
- Monitored team progress and ensured people aspirations are met while they contribute to client success.
Scrum Master
Infosys, Client: Walmart
Bentonville, AR
04.2015 - 02.2019
- Led the Ulearn team with adept Scrum Master expertise, overseeing the implementation of a learning application utilized by over 2 million associates.
- Collaborated seamlessly with multiple scrum teams, including client developer teams, various vendor development teams, and globally distributed teams.
- Successfully managed end-to-end development phases for the Infosys team, comprising 40+ members, ensuring the project's timely delivery.
- Skillfully broke down requirements for scrum teams, established milestones aligning with leadership deadlines, and closely tracked progress to achieve the successful delivery of a major initiative.
- Provided crucial support during hypercare, swiftly addressing issues and ensuring the application's quick stabilization after go-live.
- Orchestrated the SuccessFactors implementation for international learning across diverse markets worldwide.
- Effectively managed stakeholders from global teams, fostering collaboration across regions including India, Africa, Brazil, Argentina, Mexico, China, Japan, and more, to successfully roll out SuccessFactor-based compliance learning systems.
Project Manager
Infosys, Client: BNSF
Chennai, India
12.2012 - 04.2015
- Directed a high-performing offshore team of 20+ members, delivering critical requirements for the service scheduling application.
- Analyzed and implemented software solutions for the scheduling application, ensuring seamless integration with existing systems.
- Collaborated with stakeholders from cross-functional teams, including client developer teams, various vendor development teams, and globally distributed teams.
- Successfully managed end-to-end development phases for the Infosys team, comprising 40+ members, ensuring the project's timely delivery.
- Skillfully broke down requirements for scrum teams, established milestones aligning with leadership deadlines, and closely tracked progress to achieve the successful delivery of a major initiative.
- Provided crucial support during hypercare, swiftly addressing issues and ensuring the application's quick stabilization after go-live.
- Orchestrated the SuccessFactors implementation for international learning across diverse markets worldwide.
- Effectively managed stakeholders from global teams, fostering collaboration across regions including India, Africa, Brazil, Argentina, Mexico, China, Japan, and more, to successfully roll out SuccessFactor-based compliance learning systems.
Team Lead
Patni Computer Systems, Client: GE
Chennai, India
11.2004 - 12.2006
- Spearheaded key initiatives encompassing CMR Database maintenance, tax processing module development, and legal retention reporting.
- Conducted proactive interactions with clients and on-site coordinators to gather essential inputs on project requirements.
- Demonstrated expertise in designing and coding solutions aligned with project requirements.
- Successfully allocated tasks to team members, providing ongoing monitoring and support throughout project execution.
- Executed comprehensive testing and release management activities to ensure the seamless deployment of high-quality software solutions.
Developer
Jayamaaruthi Software Systems
Chennai, India
02.2004 - 07.2004
- Developer for the Oracle Query optimization project
Support Engineer
Allsec Technologies Limited
Chennai, India
11.2002 - 02.2004
- Evaluate client associates for quality resolutions.
- Analyzing the issues and providing solutions for minor issues
- Routing the call to appropriate divisions for advanced issues
Education
Bachelor of Engineering -
University of Madras
Chennai, India05-2002
Skills
- Technical Project Management
- Agile and Scrum methodologies
- Project management, People Management/ Mentoring
- SAP SuccessFactors, Moodle, Planisware
- Mainframe Technologies
- Retail, HR, Transportation/ Logistics
- Energy Management; EV Charging
- Stakeholder management
- Program implementation
Certification
- Certified ScrumMaster(CSM) from Scrum Alliance
- Oracle Certified Associate
- Quickbase Appbuilder certification
LANGUAGES
English | Advanced
Tamil | Advanced
Hindi
Timeline
Technical Program Manager
Infosys; Client: Walmart
04.2024 - Current
Technical Program Manager
Infosys, Client: Walmart
10.2021 - 03.2024
Technical Program Manager
Infosys, Client: Tyson Foods
03.2019 - 10.2021
Scrum Master
Infosys, Client: Walmart
04.2015 - 02.2019
Project Manager
Infosys, Client: BNSF
12.2012 - 04.2015
Team Lead
Patni Computer Systems, Client: GE
11.2004 - 12.2006
Developer
Jayamaaruthi Software Systems
02.2004 - 07.2004
Support Engineer
Allsec Technologies Limited
11.2002 - 02.2004
Bachelor of Engineering -
University of Madras
WORK AUTHORIZATION
LPR Status: Green Card Holder
Certifications
Advanced Certificate in Program Management from Cornell University; Dec 2025
AI Strategy from Cornell University; Jul 2024
2021 Certification - Quick Base App Builder from Quick Base; Feb 2021
Certified ScrumMaster® (CSM®) from Scrum Alliance; Issued Aug 2016; Still active
Six Sigma Certification
Oracle certified Associate