Krishnar Penn
Moores Lane, Juba Sound,Turks and Caicos Islands
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Fire Fighter
Turks & Caicos Airports Authority
11.2019 - Current
- Improved emergency response times by implementing more efficient dispatch procedures and optimizing fire equipment readiness.
- Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
- Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
- Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
- Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Contributed to a positive work environment for all crew members by consistently demonstrating leadership qualities, professionalism, and dedication to duty.
Customer Service Representative
The Snackspot
05.2015 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Taking orders from customers and delivering orders to the kitchen.
Health Environmental Safety & Security Technician
Grand Turk, Cruise Center
08.2014 - 05.2015
- Dosing, cleaning and servicing 300.000 gallon pool.
- Checking the chlorine and PH levels of all the water locations on property.
- Worked hand on hand with Ovivo company to make sure the waste water from the bathroom and kitchen were all transferred to a machine called Microblox.
- Responded to maintenance calls and troubleshot devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Explained how to properly use security systems so that customers were knowledgeable.
- Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
Education
High School Diploma -
Tabernacle Baptist Christian Academy
Freeport Grand BahamasAthletic Training
Feather River College
Quincy, CASkills
- Attention to Detail
- Great Communication Skills and Customer Service Skills
- Fire safety regulations knowledge
- Firefighting
- Public speaking abilities
- First Aid Certified
- Teamwork and Cooperation
- Critical thinking abilities
- Leadership Qualities
- Decision-Making Under Pressure
- Continuous Learning Attitude
Timeline
Fire Fighter
Turks & Caicos Airports Authority
11.2019 - Current
Customer Service Representative
The Snackspot
05.2015 - 10.2019
Health Environmental Safety & Security Technician
Grand Turk, Cruise Center
08.2014 - 05.2015
High School Diploma -
Tabernacle Baptist Christian Academy
Athletic Training
Feather River College
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