KRISHNASAI BANDARUPALLI
Chicago,IL
Summary
Dynamic Principal Product Owner at Discover Financial Services, adept at driving agile teams to enhance the NetOxygen Loan Origination System. Expert in regulatory compliance and vendor management, with a proven track record in delivering defect-free enhancements. Skilled in Jira and fostering collaboration, ensuring high availability and optimized performance across platforms.
Overview
10
10
years of professional experience
Work History
Principal Product Owner
Discover Financial Services
Riverwoods, IL
02.2022 - Current
- Led an agile team in developing and maintaining customer-facing portals for home loan originations, enabling document uploads, task management, loan status tracking, and self-service loan closings.
- Delivered multiple defect-free enhancements to the NetOxygen Loan Origination System (SaaS), improving user experience through borrower verification and closing scheduling portals.
- Engineered new UI screens, integrated APIs, updated backend repositories, and implemented data retention policies to ensure compliance with privacy and security regulations.
- Maintained high availability of the NetOxygen platform by managing infrastructure projects, Disaster Recovery (DR) drills, optimizing servers, enhancing network security via MPLS/VPN, and evaluating hosting solutions.
- Led the design and implementation of agent-facing dialer applications, including IVR enhancements and workstation optimizations, to support increased call volumes.
- Executed a backend data center migration with zero user impact and no data loss.
- Owned vendor relationships, negotiated contracts, managed renewals, budgeting, and invoice processing.
- Led internal and vendor agile teams through daily standups, sprint planning, backlog grooming, and reviews using tools like Jira, GitHub, and UAT environments.
- Ensured regulatory compliance (FDIC, FFIEC, EGRRCPA, HMDA, Disclosures etc.) by executing relevant controls for data retention, business continuity (disaster recovery drills), secure file transfers etc.
- Led internal and external audits for loan origination, HMDA, and dialer systems, closing all observations ahead of SLAs.
- Monitored and optimized web service response times and network performance using AppDynamics, Datadog, Grafana, and SolarWinds.
- Managed the lifecycle of operational, regulatory, and technical issues using ServiceNow and Archer.
- Troubleshot production-impacting issues in loan origination and dialer systems, delivering immediate mitigations and long-term solutions.
- Developed test scenarios, performed smoke and UAT testing, reviewed regression results, and approved QA/UAT for system releases.
- Developed and presented idea statements, impact assessments, design documents, and system demos to senior leadership.
- Facilitated weekly stakeholder meetings to review project ideas, align priorities, and ensure transparency.
Product Owner/ Scrum Master
Discover Financial Solutions
Riverwoods, IL
11.2019 - 01.2022
- Served as Product Owner and Scrum Master for multiple teams supporting the core banking platform.
- Led an Agile team in developing unified Grafana monitoring dashboards, integrating data from InfluxDB for performance metrics, AppDynamics for application health, and Moogsoft for incident and alert metrics.
- Directed an Agile team in creating data extracts for payments, general ledger, and business support activities.
- Collaborated with the incident management team to review and resolve production issues.
- Coordinated with cross-functional finance and data warehouse teams to develop Finacle functionalities, including business events and office accounts, as well as supporting testing and defect resolution.
- Facilitated backlog refinement sessions to break down features into user stories, establish acceptance criteria, estimate story points, assign release milestones, and designate business ownership.
- Communicated and negotiated release milestones with business and incident management teams.
- Led team-level and program-level Agile events, including backlog refinements, PI planning, sprint planning, daily stand-ups, feature demos, and retrospectives.
Scrum Master
Colsh Consultants LLC/ Truist Bank
Atlanta, GA
08.2019 - 10.2019
- Conducted interview sessions with business sponsors, SMEs, and the strategy team to understand business goals and identify source systems contributing data to the FDIC QFC rule.
- Performed stakeholder analysis to identify SMEs for various source systems.
- Conducted feasibility analysis and business process modeling to evaluate the as-is & to-be systems, gap analysis.
- Planned and facilitated requirements elicitation meetings with SMEs, business stakeholders, system architects, and ETL development leads to gather functional and non-functional requirements.
- Developed a Business Requirements Document outlining high-level requirements.
Project Engineer
Metcoat tech solutions
Coimbatore, India
10.2016 - 05.2017
- Collaborated with internal and external teams on the implementation of powder coating projects.
- Trained internal design teams on software applications such as SAP, SolidWorks, and AutoCAD.
- Supported the purchasing process by negotiating with vendors and evaluating contracts.
- Conducted site visits to vendor locations to inspect manufacturing facilities and reported findings.
- Prepared design requirement documents and testing documentation for vendors.
- Created Bills of Materials (BOM) and coordinated with vendors and manufacturers for sheet metal panels, beam structures, conveyors, and burners.
- Supervised a team of 10 technicians in assembling pre-treatment plants, conveyor belts, and dry-off ovens.
- Resolved assembly issues cost-effectively by facilitating communication between customers and vendors.
Graduate Apprentice
Wheels India Ltd
Chennai, India
08.2015 - 08.2016
- Worked as a graduate intern, supporting SAP modules for purchasing, warehouse inventory management, and data extraction.
- Maintained purchasing and warehouse reports generated from the Oracle database.
- Provided ad hoc reporting from the database based on user requests.
- Delivered IT support by installing and troubleshooting software on user systems, including AutoCAD, SolidWorks, and other design and evaluation tools.
Education
Master’s - Engineering Management
Purdue University
West Lafayette, IN12.2018
Skills
- NetOxygen LOS
- Dialer and IVR
- Jira and Rally
- SharePoint
- AppDynamics
- Blueworks Live
- Lucidchart
- Oracle SQL Developer
- Snowflake
- Tableau
- Figma
- Finance and manufacturing
- Product ownership
- Business analysis
- Agile methodologies (Scrum and SAFe)
- Project management
- Software development lifecycle
- Software testing lifecycle (UAT, regression, performance)
- Idea statements and impact analysis
- Regulatory analysis
- Process flow diagrams
- UI/UX mockups and FMEA
- Financial benefit analysis and gap analysis
Timeline
Principal Product Owner
Discover Financial Services
02.2022 - Current
Product Owner/ Scrum Master
Discover Financial Solutions
11.2019 - 01.2022
Scrum Master
Colsh Consultants LLC/ Truist Bank
08.2019 - 10.2019
Project Engineer
Metcoat tech solutions
10.2016 - 05.2017
Graduate Apprentice
Wheels India Ltd
08.2015 - 08.2016
Master’s - Engineering Management
Purdue University
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